Customer Lifecycle Development Manager (m/f/d)

dogado WorkFromHome

Stellenbeschreibung:

Customer Lifecycle Development Manager (m/f/d)

We, at group.one , support our international clients through our various brands and over 1,500 motivated employees across multiple areas to succeed online. Whether it’s domains, websites, cloud servers, digital marketing support, or our Software as a Service (SaaS) solutions, we help our clients grow online. In close collaboration with agencies, managed service providers, and other partners, we also support reselling and leverage our decades of experience. Our secret to success: diverse personalities with a shared goal in a fantastic international team. Join us as a Customer Lifecycle Development Manager (m/f/d) at group.one.

Responsibilities

Develop and execute the global CLM and customer development strategy, aligned with group CLM goals.
Define and implement customer journeys, lifecycle communications, and personalized direct campaigns at scale.
Lead segmentation, targeting, and automation to maximize ARR from Small and Medium Business (SMB) and agency Ideal Customer Profiles.
Ensure CRM data quality and leverage customer and product trigger insights to optimize campaigns and the overall customer experience.
Manage planning, reporting, analysis, and performance across one.com markets, guiding and coaching local CRM specialists.
Collaborate closely with product, sales, and brand teams to ensure lifecycle initiatives align with global priorities.

Requirements

7+ years of experience in CRM, lifecycle marketing, or customer development roles, ideally in SaaS or hosting.
Proven experience designing and scaling lifecycle programs internationally.
Hands‑on experience with automation, segmentation, and personalization.
Background in subscription-based business models.
Strong analytical, project management, and stakeholder alignment skills.
Expertise in CRM platforms, preferably HubSpot.
Excellent communication and leadership skills.
Ability to balance global strategy with local execution needs.
Fluent in English (written and spoken).

Benefits

Highly motivated management team embracing agile principles from strategy to execution.
Short decision‑making paths.
Excellent development and career opportunities.
Permanent employment contract.
Flexibility for work‑life balance: home office available in coordination with your team.
Flexible working hours (flextime).
Be part of group.one: we guarantee teamwork, a culture of openness, and mutual support.
Opportunities to balance work and personal life.
Modern, state‑of‑the‑art offices.
Regular, unforgettable cross‑location team events.
We care about your well‑being:
- Support for your company pension plan.
- Flexible mobility: JobRad leasing support.
- Discounted Urban Sports Club membership.
- Free massages during working hours.
- Fruit and drink flat rate (coffee, tea, soft drinks, etc.).

Equal Opportunity Statement

We are committed to an inclusive and safe environment, free from discrimination and harassment. We welcome talent in all its diversity. Your gender, background, age, beliefs, or personal story do not define your opportunities here—what matters to us is mutual respect, personal appreciation, and creating a workplace where motivation and collaboration thrive. We believe in supporting your personal and professional growth, recognising you as both an individual and a valued team member.

About group.one

group.one is a leading European provider of online presence, cloud hosting and digital marketing services. Over 2 million customers trust us with their online success. Thanks to the support of our partners Cinven and Ontario Teachers' Pension Plan, we are continuously expanding the group's service portfolio and geographical presence.