Customer Onboarding Manager (DACH)

Customer Onboarding Manager

Dyflexis Cologne, North Rhine-Westphalia, Germany

Every day, millions of non-desk workers show up, ready to achieve. Behind their success stands Dyflexis - because even champions need smart systems to stay ahead. At Dyflexis, we build workforce management solutions that keep hotels, stores and factories running smoothly. Simple, practical, and just what you need. No unnecessary complexity, no wasted time. Just straightforward tools that work where you work.

What truly sets us apart isn’t just what we build, it’s who we are: a crew of bold minds who dream big, build smart, and win together. We embrace Dutch directness because sugar‑coating slows progress. Some people love the fire in our belly, others prefer to play it safe. We’re looking for the bold and brave ready to build something extraordinary. Sounds like you?

Responsibilities

As our Customer Onboarding Manager for the DACH region, you’ll steer multiple projects at once: onboarding a hotel chain before lunch, fine‑tuning workflows for a logistics giant in the afternoon. It gets hectic sometimes, but you love that kind of energy.

You kick off every project with razor‑sharp analysis: What’s the real challenge? How does the client actually work? What’s realistic within the timeline? You manage stakeholders with clarity and precision, ensuring everyone from our developers to the client’s leadership knows what’s happening and why.

Your onboardings don’t just “go live”; they stick. You dig into how teams really operate, train power users with empathy, and move comfortably across all levels of an organization. Whether it’s a fast‑growing SME or a global player, you adapt fast and deliver results.

You’ll travel regularly across Germany and work hybrid: partly from home, partly with colleagues and customers. Expect variety, short project cycles (3–4 months), and a solid support network around you. And if you spot ways to improve how we train, onboard or implement, perfect. We love people who make things smarter, smoother, and better for our clients and for us.

Qualifications

• 3‑5 years of experience as a Customer Onboarding Manager or in a similar role.
• Solid project management skills, you’re used to leading multiple client projects at once (up to 17 across different phases).
• You’re calm under pressure, quick to adapt, and thrive in a fast‑paced, ever‑evolving environment.
• Comfortable with software. You don’t code, but you understand systems and can explain them like a pro.
• Languages: German and English (C1). Other languages are a plus, but not required.
• Willing to travel across Germany for onsite client visits and to our HQ in The Hague on a monthly basis.

Benefits

• Competitive salary between €3,750 – €5,500 (depending on experience)
• Regular visits to our HQ in The Hague
• Company car to travel to clients and our HQ.
• Personal development budget to level up your skills.
• When you visit HQ: chef‑cooked lunches, Friday chair massages, and the most legendary team trips (think: Winter sports, Ibiza & more).

Application

Hit the big blue button — click it, tap it, karate‑chop it, whatever works. And don’t worry about writing a long application letter; all we need are a few quick questions answered and your CV in English. Once that’s in, our recruiters will get back to you within 3 working days. For any questions (and answers) get in contact with Simona via or .