Customer Onboarding Team Lead (mfd)

voize WorkFromHome

Stellenbeschreibung:

Why voize – Because we’re more than just a job!

At voize we believe the greatest gift to frontline workers is time – time to care connect and be present. Today that time is lost to admin work that pulls nurses away from what matters most: people.

We’re changing that by building the AI companion that frees nurses from admin, giving them back up to 30% of time. We don’t replace humans – we support and amplify their impact. Today 1,100 care facilities trust voize and over 75,000 nurses rely on our AI companion to ease their daily workload.

Our mission is backed with a $50M Series A funding led by Balderton Capital with support from HV Capital, Y Combinator, and other leading VCs.

As a fast‑growing team we combine first‑in‑class technology with meaningful social impact. And now we’re looking for you to join us on this mission!

Your Mission: Maximize adoption & drive success!

We are seeking a Customer Onboarding Team Lead to lead our onboarding and implementation efforts. This role ensures new customers achieve fast reliable Time‑to‑Value while maintaining a scalable delivery model. The Manager owns the people processes and capacity of the Team working closely with Vertical Leads to refine vertical‑specific rollout playbooks.

Your Daily Business – No two days are alike

Lead and manage the Customer Onboarding team (ICs across tiers)
Own Time‑to‑Value and onboarding satisfaction metrics
Partner with Vertical Experts to define training and customer personas
Design and enforce structured onboarding methodologies (basic vs premium packages)
Maintain utilisation / capacity planning to avoid double‑booking and burnout
Define handover processes (from Sales CS and every step between)
Drive automation and repeatability in onboarding / implementation
Maintain customer exposure (1020% of projects)

Your Skillset – What you bring to the table

5 years in SaaS onboarding implementation or professional services with 2 years of people leadership
Skilled at balancing customer schedules with internal capacity constraints
Proven ability to reduce Time‑to‑Value and increase implementation success rates
Process‑driven operationally rigorous and comfortable enforcing standards
Strong communicator; able to manage stakeholders at the customer and internal exec level

Hyper Scale Experience with a self‑starter mindset

Fluent in German (C2) to effectively support our German customer base and a good command of English.

Our Success Mindset – How we work at voize

You are an active listener and strong communicator capable of engaging stakeholders at all levels.

You see challenges as opportunities, bringing a proactive and solution‑oriented mindset.

You thrive in a fast‑paced iterative environment constantly seeking ways to improve customer experiences.

You take ownership of your work, holding yourself accountable for customer outcomes and success.

You are a coach, not a manager. You are ready to work hands‑on in the role as needed.

Growing together – What you can expect at voize

We are a fast‑growing startup that means you will tackle challenges, grow quickly and make a real impact, giving healthcare professionals more time for real patient care.

We foster an open collaborative culture with regular team events whether you work from our Berlin office or remotely from Germany.