Customer Relation Manager (m/w/d)

Job Description

We are a market leader in e-commerce software , shaping the future of digital commerce with our Shopware platform. To strengthen our team, we are looking for dedicated Customer Relationship Managers (m/f/d) who support and develop our customers throughout their entire journey. Are you driven not only to ensure customer satisfaction, but to build long-term partnerships and create real value? Are you passionate about e-commerce and skilled at strategically developing relationships? Then you’ll be a great fit for our team.

In this role, you will – depending on your level of experience – take ownership of different customer segments and play a key role in successfully managing and growing our existing customer base . You will work closely with internal teams and actively contribute to shaping and evolving our after-sales strategy .

These are your tasks:

• Manage and develop Shopware customers in both 1:1 and scalable 1:n formats (e.g. regular check-ins, business reviews)
• Build and maintain sustainable customer relationships in a proactive, structured, and prioritized manner
• Act as the central point of contact for customer inquiries across various communication channels
• Identify, drive, and execute customer development initiatives with a focus on retention, cross‑ and upselling, and renewals
• Collaborate closely with internal stakeholders (e.g. Sales, Support, Marketing, Finance) to ensure optimal customer success
• Participate in events and industry conferences to strengthen relationships, expand networks, and position Shopware

This is what you’ll bring to the table:

• Several years of experience in customer management, account management, or a comparable role – ideally in a digital or e-commerce environment
• Strong communication and relationship management skills, with a keen understanding of customer needs
• Solid commercial awareness and the ability to identify growth opportunities within customer accounts
• Technical affinity and experience working with CRM systems (e.g. HubSpot, Salesforce)
• Confident presence, strong negotiation skills, and a structured way of working
• Fluent in German and English; additional languages are a plus
• Team‑oriented mindset and the ability to collaborate effectively with diverse stakeholders

This is what we offer you:

• Company Culture: Open culture with flat hierarchies, where individual initiative is encouraged.
• Employment Contracts: Permanent positions that offer long‑term security.
• Flexibility: Flexible working hours and options for mobile work and full‑remote contracts.
• Equipment: Freedom to choose your preferred work hardware.
• Onboarding: Well‑structured onboarding with support from a personal "buddy".
• Work Environment: An inspiring environment with dedicated colleagues and a dynamic community.
• Development Opportunities: Diverse opportunities for personal growth and development.
• Additional Benefits: Attractive perks such as company pension plans, health programs, and regular team events.
• and much more!

Your personal contact for this position is Yanina Rudenko and is happy to answer any questions you may have!

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