Customer Resolution Specialist (d/f/m)

Stellenbeschreibung:

Job Overview

For our long‑standing business partner AIRBUS in Finkenwerder we are looking for a new employee of Tintschl Technik GmbH!

Your Tasks

Participate in and contribute to a high performing cross‑functional Customer Account Support Team and Customer Resolution Services Team
Responsible and proactive management of the customer specific open order book
Build and maintain strong customer satisfaction through industry leading quick response times as well as qualified responses to all customer requests and inquiries
Handle quotations and customer orders pertaining to the products including timely follow up on quotations, claims and orders in accordance with KPIs
Maintenance of customer records
Drive customer satisfaction by providing high quality responses to all customer related requests for spare parts and related services
Maintenance and development of the customer service quality level
Directly contribute to the increase in customer satisfaction and enhance internal and external communication related to customer material order performance
Support organisation in securing on‑time material delivery to meet customer expectations
Train and Support our customers in using our e‑commerce platforms
Participate in back‑up arrangements in support of absence by other Customer Resolution Specialists
Participate in periodic functional and cross‑functional activities (e.g. projects, meetings etc) as per agreement with the Manager

Your Profile

Bachelor's degree or higher in Economy, Supply Chain, Logistic or a related field
Minimum 2 years of experience in planning / material procurement.
Minimum 2 years of experience in Customer Service.
Minimum 2 years of experience in Logistics.
Advanced knowledge of SAP.
English: fluent / business proficient.
German: an advantage.
Shipping or aviation industry knowledge is considered an asset.

What we can offer you

A standard permanent employment contract with a multi‑award‑winning employer (Kununu Top Company 2025, Focus Top National Employer 2024, etc.)
Above‑tariff remuneration with attractive bonuses
Continuous personal support through a fixed contact person
Increasing holiday and Christmas bonus within the first 4 years
Bonus payment "Employees recruit employees" up to 1,000 €
Company pension plan
Possibility of home office in agreement with our clients
Flexible working hours through a personal flexitime bank account
Individual further training opportunities
Option of permanent employment at our client’s company

This is Tintschl

The Tintschl Group with its headquarters in Erlangen has stood for premium service competence in the fields of human resources, engineering and IT since 1997. Our employees are specialized in the implementation of technically and organizationally demanding projects for our nationwide customers. Find the perfect job with us and apply.

We look forward to welcoming you.