Customer Resources Experience

BCIC Swiss GmBH | Best connect International is looking for a Customer Resource Experience professional for a full‑time, on‑site role in Germany.

Position Details

• Location: Mannheim, Germany
• Type: Full-time, On-site
• Hours: 8 Hours a day

Responsibilities

• Respond to customer inquiries and resolve basic issues
• Collect and tag customer feedback (VoC)
• Support customer journey mapping and research
• Track CX metrics like CSAT, NPS, and CES
• Assist with process improvements and documentation
• Collaborate with teams to share customer insights

Requirements

• Valid work permit in Germany
• English and local language fluency (C1)
• Willingness to learn IT support and similar roles in the future

Salary

Negotiable

Apply

Contact Fahmida Ahmed Tithi, Junior Recruiter: