Customer Service Advisor

Greetings

We are Hiring Customer Service Advisor - Backoffice position in Berlin, Germany

Job Location Berlin, Germany

CSA – Banking Ops (8 )
1 – 3 years’ experience
Manage issues via email on ticketing system (no calls)
Interaction with internal teams like Fraud, KYC, etc.
Interview – 3 interviews 45 minutes each (client will reconsider interviews and durations)

Location Germany - Berlin
Hybrid model initially: 3 days from client office + 2 / 3 days WFH
WFH : laptops, headsets will be provided; internet not provided
Start / Duration
Start: ASAP (start dates are usually 1st of the month – so target 1-Nov)
6-month probation for individuals

Engagement
T&M – 12 months contract
No SLAs

As a Customer Service Advisor - Backoffice (all genders) in our Banking Operations Customer Service department, you will help us effectively manage customer enquiries and create an exceptional customer experience.

Job responsibilities

• Manage customer data and accounts, carrying out payment transactions, bookings and other complex back office tasks
• Develop solutions to complex customer inquiries independently and in close cooperation with internal specialist departments
• Create a unique customer experience that is fair, consistent and transparent and ensure exceptional customer service at all times, both by phone and in writing
• Adhere to banking regulations and guidelines

Required qualifications, capabilities and skills

• Experience in the back office of a financial institution in the German-speaking market. Completed banking apprenticeship or a comparable education with relevant professional experience
• Fluent written and spoken German
• Excellent written and spoken communication skills
• Team player with a strong customer focus and willingness to provide service
• Knowledge of the relevant regulatory requirements
• Strong problem-solving skills and ability to handle conflicts