Customer Service Agent France

PERGOLUX is a rapidly growing e-commerce company in the Home & Garden sector that designs, manufactures and sells Pergolas. Founded in Norway, PERGOLUX is constantly looking for growth opportunities and is already available in more than 15 countries in Europe, Australia, North America and South America.

If you have a passion for outdoor living products and a desire to work in a high-performance team with amazing colleagues - you've come to the right place

We make the dream possible. Be part of our dream team

What You'll Do:

• Handle complex customer inquiries and escalations professionally across multiple channels (phone, email, chat)
• Provide expert advice for technical and installation questions
• Independently manage cancellation requests, claims, returns, and refunds, including the verification and accuracy of issues
• Collaborate closely with transport service providers, logistics, warehouse, and product development teams
• Ensure high customer satisfaction and improvement of our NPS
• Mentor and support junior team members
• Data maintenance and process optimization to increase efficiency and service quality

What You'll Do:

• Handle complex customer inquiries and escalations professionally across multiple channels (phone, email, chat)
• Provide expert advice for technical and installation questions
• Independently manage cancellation requests, claims, returns, and refunds, including the verification and accuracy of issues
• Collaborate closely with transport service providers, logistics, warehouse, and product development teams
• Ensure high customer satisfaction and improvement of our NPS
• Mentor and support junior team members
• Data maintenance and process optimization to increase efficiency and service quality

What We're Looking For:

• Excellent communication skills in French (C2) and proficiency in English
• Experience in customer service (at least 1-2 years), ideally in e-commerce or a similar industry
• Strong communication skills, along with a solution-oriented and empathetic working style
• Enjoyment of working in a dynamic team and a strong customer service mindset
• Good self-organization and time management skills are required to work efficiently
• IT affinity and the ability to quickly adapt to new systems and tools. Familiarity with Zendesk, Shopify, and Aircall preferred
• Residence in Frankfurt/Berlin or the surrounding area

What we offer:

• A dynamic international work environment in a rapidly growing company with many growth opportunities
• Central office location
• Hybrid work model (80% on-site | 20% remote)
• Employee events (summer party, Christmas party, after-work gatherings)
• Access to the Corporate Benefits portal
• Employee discounts on PERGOLUX products
• Strong focus on professional development and skill-building
• Free drinks and snacks
• Employee referral program

Start Date

• Start date: As soon as possible.
• Location: Frankfurt am Main or Berlin

We look forward to receiving your application and resume

For exciting insights into PERGOLUX culture, visit our LinkedIn or Instagram pages:
LinkedIn
Instagram