Customer Service Agent - German Speaker

Location: Dusseldorf/North-Rhine-Westphalia

Employment type: Full-Time

Job Description

• Req#:

Customer Service Agent

Location: Dusseldorf (office-based for at least 3 months, transitioning to hybrid in the future)

About loveholidays: Since 2012, loveholidays has been helping customers find the perfect holiday by offering a wide range of flight and hotel packages. We process over half a trillion hotel and flight combinations daily, attract more than 4.5 million visitors, and complete a booking every 11 seconds. We are expanding our team to enhance our customer service experience.

Your Role

Initially, you will work full-time in the office for at least 3 months to learn and adapt, playing a vital role in establishing our first international in-house Customer Service team. Working with dedicated specialists, you will bring passion, energy, and determination to ensure every customer interaction is positive. As you grow, you will develop into a customer experience expert, receiving world-class training and support to influence every aspect of the customer journey.

About You

We seek exceptional customer service professionals with ambition and a desire to advance their careers. You should have proven experience serving customers in a digital environment, managing various systems, and handling diverse queries, such as flight delays or hotel issues. Fluent German and English communication skills are essential. Experience with Amadeus Ticketing Systems is a plus but not mandatory.

Shift Patterns

This startup environment offers significant career development opportunities but also requires flexibility. The role involves working Monday to Sunday (5 days out of 7), including weekends and a 24/7 emergency call rota from 5 pm to 9 am, ensuring rapid resolution of customer issues.

Get in Touch

If you're excited about building a reputation for customer service excellence, eager to work in a dynamic startup, and ready to innovate in the travel industry, we want to hear from you.

Benefits

• 25 days of holiday plus public holidays
• Good transport connections
• Personal training budget for development
• Discounted holidays for friends and family
• Wellness allowance
• Modern workplace with flexible working options
• Diverse career opportunities
• Company pension contributions

About the Company

loveholidays offers a personalized way to search for your next getaway, with the flexibility to customize your holiday. All bookings are ATOL protected, providing peace of mind with various payment options.