Customer Service Analyst

About Us

Orange Business is a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

About The Role

Le Charg collision .?

About You

• Assure le traitement des demandes orales et écrites sur les périmètres d'activités suivants : Gestion administrative, fidélisation, proposition de nouveaux services adaptés aux besoins du client, traitement des réclamations, accompagnement des clients dans leurs démarches au sein d'Orange et informations et conseil auprès des gestionnaires de flotte
• Contribue à l'amélioration constante de la qualité de service : Contribue antaa actions et projets transverses, remonte tout dysfonctionnement de nature à altérer la qualité du service et propose des axes d'amélioration par des remontées vers la hiérarchie et au travers du Système

Qualité

• Participe à la montée en connaissance des conseillers clients soutiens
• Transmet son savoir faire, les particularités et spécificités de gestion des clients.
• Assure la relation avec les clients et la force de vente au travers de réunions

Compétences Requises

• Connaissance des processus métiers et qualité
• Connaissance des offres
• Connaissance de la stratégie et de l'organisation

Savoir-faire (compétences techniques)

• Gérer la relation avec les clientsAnalyser le besoin client et proposer des solutions

What We Offer

• Global opportunities: Work in multi-national teams with the opportunity to collaborate with colleagues and customers from all over the world
• Flexible work environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working)
• Professional development: training programs and upskilling/re-skilling disturbed
• Career growth: Internal growth and mobility opportunities within Orange
• Caring and daring culture: health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events
• Reward programs: Employee Referral Program, Change Maker Awards

Only Your Skills Matter

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.