Customer Service & Asset Specialist (CE/Benelux)

Stellenbeschreibung:

About Tosca

At Tosca, we help the world’s leading retailers and suppliers eliminate waste, reduce costs, and improve efficiency with our reusable packaging solutions. Our people are at the heart of this mission, and we are now looking for a Customer Service & Asset Specialist to strengthen our team in Central Europe and the Benelux.

Position Purpose

As the primary point of contact for our customers across Central Europe & Benelux, we’re looking for a Customer Service & Asset Specialist to join our team. In this role, you’ll play a key part in delivering a smooth and positive customer experience — from onboarding and order‑to‑invoice coordination to reliable day‑to‑day support. You’ll collaborate closely with internal departments, helping to solve customer needs efficiently while contributing to continuous improvement and quality across our processes.

Your responsibilities

Customer Relationship Management & Support

Act as the primary point of contact for customers in CE & Benelux, ensuring prompt and professional support.
Manage the customer onboarding process, providing seamless and high-quality experience to build long-term relationships.
Serve as the liaison between customers and internal departments, ensuring clear communication and timely issue resolution.
Support customers in reporting and resolving quality issues, working closely with the Quality Department until full resolution.
Contribute to monthly customer review meetings, providing insights and recommendations for continuous improvement.

Order & Asset Management

Ensure a smooth and accurate order-to-invoice process, translating customer needs into operational workflows through constant coordination with relevant teams.
Oversee and manage customer stock audits, including evaluation, communication, finalization, and follow-up actions.
Monitor customer declarations and transactions, promptly addressing any discrepancies or concerns.

Data & Process Administration

Maintain and update customer master data, ensuring accuracy and compliance with company policies.
Track and manage asset-related records, ensuring all documentation is up to date and aligned with operational requirements.
Support process improvements to enhance efficiency in customer service, order management, and asset tracking.
Customer contact
Receiving customer requests via E-Mails
Receiving customer request via Leads

Your profile

For us, motivation and willingness to learn are more important than many years of customer service experience or another relevant field.
You have excellent written and spoken Dutch and English skills. Knowledge of German or French is considered a plus.
You work accurately, know how to set priorities, and remain focused even under tight deadlines.
You are resilient, independent, and well organized.
You communicate professionally and constructively with customers and colleagues.
You are familiar with the MS Office package. Training and thorough onboarding are provided for our internal software.
You are a true team player and bring a positive attitude to the workplace.

What we offer you

Permanent contract with a competitive remuneration package aligned with your skills and experience.
Local benefits , depending on the final location of hire
Home-office up to 2 days/week is possible after the onboarding period
Continuous investment in your personal and professional development through training and coaching.
A dynamic and fast-growing company that is part of a strong international group, with a focus on sustainability.
A supportive, collaborative team environment where your ideas and contributions matter.

Equal Opportunity

We value diversity and equal opportunity. Applicants are welcomed based on their individual merits as we do not discriminate on the grounds of age, sex, disability, ethnic or racial origin, religion or belief, or sexual orientation. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us.