Customer Service Coordinator (German & Italian Speaking)

Join to apply for the Customer Service Coordinator (German & Italian Speaking) role at Gates Corporation

4 days ago Be among the first 25 applicants

Join to apply for the Customer Service Coordinator (German & Italian Speaking) role at Gates Corporation

Direct message the job poster from Gates Corporation

Are you inspired by challenging the status quo? Do you thrive in collaborative environments that drive results? If so, Gates could be for you.

Gates is a leading manufacturer of application-specific fluid power and power transmission solutions. We push the boundaries of material science to engineer solutions that continually exceed customer expectations.

Let's simplify it, think belts and hoses. Found in motorcycles, conveyor belts, cars, tractors, blenders, vacuum cleaners, bicycles, and 3D printers just to name a few. Because why not do it all?

What to expect

As an innovation leader, we look for ambitious, forward-thinking, open-minded and well-rounded individuals to join our team.

As a Customer Service Coordinator (German & Italian Speaking) , you will play a key role in supporting our sales operations by handling customer communication, processing orders, and coordinating with internal departments. You'll ensure smooth service and excellent support for our customers in German- and Italian-speaking markets while working full-time and on-site at our location in Pfungstadt.

Essential Duties and Responsibilities

• Handle customer inquiries, orders, and complaints professionally and efficiently
• Communicate with customers via phone, email, and other channels in German and Italian
• Coordinate with internal teams (sales, logistics, finance) for seamless order fulfillment
• Maintain accurate ERP records and customer master data
• Monitor sales orders, track deliveries, and manage returns
• Prepare reports and provide insights to the sales team
• Support administrative tasks such as document handling and internal reporting

Keys to Success

• Fluency in German and Italian (written and spoken)
• Clear and professional communication skills
• Detail-oriented approach to documentation and data accuracy
• Strong organizational and multitasking abilities
• Proactive problem-solving mindset
• Familiarity with MS Office and ERP systems
• Collaborative mindset with a focus on customer satisfaction

Supervisory Responsibilities

• No supervisory responsibilities; manages own workload

Requirements and Preferred Skills

• Fluency in German and Italian is required; English is a plus
• Experience with ERP systems and MS Office applications
• Strong service orientation and ability to manage multiple priorities

#LI-AM2

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Automation Machinery Manufacturing

Referrals increase your chances of interviewing at Gates Corporation by 2x

Sign in to set job alerts for “Customer Service Coordinator” roles.

Frankfurt Rhine-Main Metropolitan Area 3 days ago

Mainz, Rhineland-Palatinate, Germany 2 weeks ago

Customer Service and Admin Support Associate

Frankfurt am Main, Hesse, Germany 1 day ago

Frankfurt am Main, Hesse, Germany 3 days ago

Mainz, Rhineland-Palatinate, Germany 3 days ago

Customer Service Specialist Germany & Austria (m/w/d)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.