Customer Service Coordinator (m/f/d) - German Speaking

The Geosystems Business Area of Hexagon provides digital solutions that capture, measure, and visualise the physical world, enabling data-driven transformation.

As a Customer Service Coordinator, you are the central point of contact for all service cases – from order intake and scheduling to quotations, warranty and guarantee handling, as well as shipping and invoicing. You ensure that our customers are not only satisfied but truly impressed with our products, while coordinating internal processes, maintaining equipment and spare parts, and delivering service at the highest level.

Customer Service Coordinator (m/w/d) Garching, MUC

Responsibilities

• ingHandling service requests and advising customers on service-related matt
• ersPlanning and scheduling in-house service ord
• ersPreparing cost estimates and obtaining customer appro
• valManaging warranty processes and handling guarantee cla
• imsCoordinating with customers regarding device turnaround times (in-hou)
• se)Collaborating with the rental department to provide rental or loan equipm
• entMonitoring open service orders, deliveries, and purchase ord
• ersManaging billing and invoicing of in-house service ord
• ataSupporting administrative management of equipm
• entManaging spare parts administration for service warehou

Qualifications

• ringOperational experience in customer ser
• viceConfident and proactive approach when dealing with customers and collea
• guesStrong solution-oriented mindset with the ability to assert yourself when ne
• ededHigh level of commitment, flexibility, and resili
• enceIndependent, structured, and customer-focused way of wor
• kingStrong organisational skills and attention to de
• tionSeveral years of professional experience is an advan
• tageVery good German skills (written and spoken/ C1 -C2)Good English skills (written and spo
• ice)SAP knowledge is an advan
• tageSalesforce knowledge is an advan
• tageReliable and structured working s
• tyleFlexibility to work in a hybrid model (three days per week in the office in Garch

Benefits

• hours30 days of annual leave, plus additional days off on Christmas and New Year’
• modelEmployee parking s
• pacesShort decision-making processes within a successful global organis
• ationBonus system and above-average pension contribu
• tionsVarious employee discounts (health, cars, retail, entertainment, and
• more)Employee events (summer party, New Year’s reception,
• etc.)Monthly tax-free benefit allowance for flexible use, including Urban Sports ClubSpecial payments for personal and company-related occa
• sionsOpen “Du” culture and flat hierarchy stru
• ctureWarm and international company culture based on respect and collabor