Customer Service Manager - Frankfurt - F/M

At Newrest, we move forward thanks to those who get involved, take initiative, and strive to improve.

Join a dynamic team with an entrepreneurial and energetic mindset, where decisions are made quickly without fear of failure. At Newrest, everyone contributes to the growth of the Group. Here, hands‑on experience counts: even the CEO pushes trolleys.

About Newrest

Newrest, a specialist in catering and Facility Management, is one of the world leaders in multi‑sector catering. Driven by a pioneering “Unlimited” spirit, the Group operates in 53 countries with 60,000 employees.

Our services cover a wide range: airline catering, buy‑on‑board and duty‑free services, restaurants, remote living facilities, railway catering, airport and highway concessions, as well as comprehensive Facility Management solutions.

More than just a company, Newrest is a true family, with 97% of its capital owned by over 700 employees.

Our activity in Germany :

• Main activity : Airline Catering
• Key clients: United Airline, LATAM, Saoudia, Egypte Air…
• Headcount : 600 people

We are looking to hire aCSM.

Main responsabilities :

• As the commercial manager in the subsidiary, you are the interface between our airline’s customers and the internal team
• You will ensure all information (flight schedules, manuals, menu changes and any other instructions...) is distributed to all "key" people of the unit
• Ensure information is clearly understood, completed and applied by everyone
• Intensively control the compliance of the preparation and delivery of agreed services (flight checks, cheftables…).
• Ensure billing is correct: all items are charged at the right price.
• Provide excellent relationship with Stakeholders to retain and create a unique operational and commercial relationship.
• Provide centralized and fluid external / internal operational communication between the unit and clients.
• Control and monitor the crew comment: adequate response within 24h00.
• Ensure proper execution of corrective actions.
• Create business relationships with new customers, allowing the signing of new contracts.
• Ensure that the airline quality dashboard is maintained.