CUSTOMER SERVICE MANAGER (M/F/D)

Location Lippstadt, Germany

As Customer Service Manager, you lead the Customer Service organization and ensure a smooth, efficient and customer‑centric Order‑to‑Cash process. In this strategic leadership role, you drive operational excellence, strengthen cross‑functional collaboration, and continuously improve service quality and efficiency. You serve as a key interface between customers, logistics, finance and internal stakeholders — always with a clear focus on performance, transparency, and customer satisfaction.

Your Tasks

• Leadership & Strategy – Lead, develop, and coach the team, set & implement service strategy and drive continuous optimization of service quality and internal processes
• Order & Delivery Management – Oversee the end‑to‑end order management process to ensure accuracy and efficiency (incl. escalation authority)
• Customer Communication & Claims Leadership – Ensure high‑level customer communication in alignment with corporate standards
• Service Portfolio, Governance & Continuous Improvement – Define and manage the overall service portfolio of the Customer Service organization, consolidate system and tool requirements and coordinate team‑wide projects and ensure alignment of priorities

Your Qualifications

• Degree in Business Administration, Supply Chain Management, Logistics or equivalent
• Several years of professional experience in Customer Service, Sales Operations or Supply Chain – ideally in an industrial or automotive environment
• Proven leadership experience and strong coaching mindset
• Excellent understanding of Order‑to‑Cash and logistics processes
• Strong analytical, communication and stakeholder management skills
• Hands‑on mentality combined with strategic thinking
• Very good SAP (SD/LO) and MS Office skills
• Fluent English and German skills

What We Offer

• Mobile Working and flexible working time models
• Extensive career and further training opportunities
• Sports and health program HELLA in Motion as well as partner of the company fitness network WELLPASS
• Discounted Germany ticket for bus and train
• Free coffee and water, company restaurants and cafés
• Bicycle leasing and numerous employee benefits
• Company pension plan with HELLA allowance
• Family support: family service and advice on caring for relatives
• Employee events

Hella stands for the variety of all employees. Inclusion and diversity are firmly anchored in our company culture. We are continuously looking for new team players and welcome applications from all interested parties, regardless of their ethical and social background, age, religion, gender, disability, sexual orientation or identity.