Customer Service Manager - Munich - F/M

Mission

At Newrest, we move forward thanks to those who get involved, take initiative, and strive to improve.

Join a dynamic team with an entrepreneurial and energetic mindset, where decisions are made quickly without fear of failure. At Newrest, everyone contributes to the growth of the Group. Here, hands-on experience counts: even the CEO pushes trolleys.

About Newrest

Newrest, a specialist in catering and Facility Management, is one of the world leaders in multi-sector catering. Driven by a pioneering “Unlimited” spirit, the Group operates in 53 countries with 60,000 employees.

Our services cover a wide range: airline catering, buy-on-board and duty-free services, restaurants, remote living facilities, railway catering, airport and highway concessions, as well as comprehensive Facility Management solutions.

More than just a company, Newrest is a true family, with 97% of its capital owned by over 700 employees.

Our activity in Germany :

• Main activity : Airline Catering
• Key clients: United Airline, LATAM, Saoudia, Egypte Air…
• Headcount : 600 people

As the commercial managerin the subsidiary:

• you are the interface between our airline’s customersand the internal team
• You will ensure allinformation (flight schedules, manuals, menu changes and any other instructions...)is distributed to all "key" people of the unit
• Ensure information isclearly understood, completed and applied by everyone
• Intensively control the complianceof the preparation and delivery of agreed services (flight checks, cheftables…).
• Ensure billing iscorrect: all items are charged at the right price.
• Provide excellentrelationship with Stakeholders to retain and create a unique operationaland commercial relationship.
• Provide centralized andfluid external / internal operational communication between the unit andclients.
• Control and monitors thecrew comment: adequate response within 24h00.
• Ensure proper executionof corrective actions.
• Create businessrelationships with new customers, allowing the signing of new contracts.
• Ensure that the airlinequality dashboard is maintained.

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