Customer Service Representative

Greetings

We are Hiring Customer Service Representative Position in Berlin, Germany

CSA – Daily Banking (4 Open Positions )

• 1+ year experience in any customer support role
• Mon – Sat : 8am – 8pm (two shifts) – ex: 8-4 MTW and 12-8 TFS based on customer volumes
• Shift rotation every 3 weeks
• German
• Phone / Email / Chat
• Interview – one 90 minutes (45 minutes interview + 3 case studies) / with Business and Recruitment panel

Location Germany - Berlin
Hybrid model initially: 3 days from client office + 2 / 3 days WFH
WFH : laptops, headsets will be provided; internet not provided
Start / Duration
Start: ASAP (start dates are usually 1st of the month – so target 1-Nov)
6-month probation for individuals

Engagement
T&M – 12 months contract

As a Customer Service Representative within our Daily Banking team, you will play a central role in supporting our customers. As the first point of contact, you focus on addressing concerns from various channels and ensure a positive customer experience. We firmly believe that personalized customer experiences are at the heart of our actions. Therefore, we are looking for curious, honest, and passionate individuals who are motivated to contribute and further develop their skills in customer service.

Job responsibilities:

• Serve as the first point of contact, assisting our customers and helping them resolve their concerns
• Address general inquiries or provide support with our digital services, acting as a reliable contact with care.
• Ensure a highly satisfactory and build close relationships with our customers through your commitment.
• Contribute to shaping the future of banking and actively support the growth of the company.

Required qualifications, capabilities, and skills:

• Prioritize people by collaborating with both customers and colleagues in a partnership-oriented manner.
• Demonstrate a strong service mindset and an affinity for digital service offerings.
• Fluency in German both spoken and written, along with solid English skills.
• Value and contribute to a positive work environment.
• Embrace continuous development, view change as an opportunity, and actively participate in shaping it.

Preferred qualifications, capabilities and skills

Experience in customer service in financial industry