Customer Service Representative (CSR) Assistant - Munich, Germany

Customer Service Representative (CSR) Assistant

Department Digital | Report To CSR Regional Manager | Work mode On-site | Employment Type Full-Time | Location Munich, Germany | Travel 0-25%

Job Objective: Micro Commercial Components (MCC) is a leading manufacturer of discrete semiconductors, serving global markets with high-quality products and exceptional customer support. We are committed to innovation, reliability, and customer satisfaction. The CSR Assistant will support the Customer Service team in managing day-to-day operations, ensuring timely and accurate communication with customers, and assisting with order processing and documentation. This entry-level role is ideal for individuals looking to start a career in customer service within the semiconductor industry.

What you will do

• Assist in processing customer orders, inquiries, and returns accurately and promptly.
• Maintain and update customer records in SAP HANA system.
• Support CSR team in preparing quotes, invoices, and shipping documentation.
• Communicate with internal departments (Sales, Logistics, Production) to ensure order fulfillment.
• Respond to basic customer inquiries via email and phone in a professional manner.
• Monitor inventory status and coordinate with the logistics team for product availability.
• Generate and maintain reports related to customer service activities.
• Perform other administrative tasks as assigned by the CSR team or management.

What you will bring

• Education Background: Completed Mittlere Reife (secondary school certificate) or equivalent vocational qualification.
• Experience: 0–1 years in customer service, administrative support, or related field (internship experience is a plus).
• Abilities/Qualities:
  • Strong communication and interpersonal skills.
  • Ability to read and write in English fluently for professional communication.
  • Basic knowledge of Microsoft Office (Excel, Word, Outlook).
  • Detail-oriented with good organizational skills.
  • Ability to multitask and work in a fast-paced environment.
  • Preferred: Familiarity with SAP or ERP systems and interest in the semiconductor industry.

Why Join MCC

• Competitive entry-level compensation.
• Training and development opportunities in semiconductor customer service.
• Collaborative and supportive work environment.
• Career growth potential within MCC Semiconductor.