Customer Service Representative (f/m/d)

Customer Service Representative (f/m/d)

Location: Hamburg, Germany

Company: AIYA Matcha – Refining the Taste of Life

Employment type: Full-time (2‑year contract)

Über Uns

AIYA Europe is part of a long‑standing family business and a leading manufacturer of premium matcha teas in Europe. Since 1887, the brand AIYA has stood for the highest quality and innovation in tea production. With IFS‑Broker certification, we ensure the highest standards across our supply chain. We bring Japanese tea culture to Europe and serve both business and personal customers.

Aufgabengebiet

• Handling international shipments and supporting the export process.
• Managing order processing: intake, verification, and completion.
• Providing customer support over the phone and via email, maintaining a high level of service and engagement.
• Collaborating with suppliers and logistics partners to ensure on‑time delivery.
• Identifying customer needs and offering suitable product solutions.
• Contributing to the overall success of the customer experience team.

Qualifikationen

• 2–3 years of experience in customer service or related roles.
• Experience with international shipments and order processing.
• Fluency in German and English; additional language skills (Spanish, Italian, French) are a plus.
• Passion for sustainable products, particularly in the organic segment.
• Computer skills: Microsoft Dynamics 365 Business Central and Salesforce are advantageous.

Benefits

• Challenging work in a dynamic international team.
• Access to exclusive offers and events within the Aiya ecosystem.
• Aiya Card with a monthly €50 allowance for lunch.
• Competitive health insurance options.
• Chance to shape the sustainable food industry.

Gehaltsangabe

Annual gross salary starting at €35,000, with higher compensation possible based on qualifications.

Onboarding

We offer a tailored onboarding and coaching program to help you settle in quickly and start your contribution immediately.

Kontakt

Stephanie Danho
People & Culture Manager
AIYA Europe GmbH | KISSA TEA GmbH
Am Sandtorkai 62, 20257 Hamburg