Customer Service Representative Sales Support & Order Processing (m/f/x)

# Customer Service Representative Sales Support & Order Processing (m/f/x)##### Frankfurt am Main, GermanyAt **Diehl Aerospace GmbH** in **Frankfurt am Main**, you will play a key role in customer service and order fulfillment as a **Customer Service Representative Sales Support & Order Processing** – with an international focus. Your interface function is in demand when it comes to harmonizing customer-oriented solutions with internal processes. Apply now and become part of a technology-driven company! The gross annual salary is a maximum of €42,000, depending on qualifications. If you have already applied to ARTS, we look forward to working with you to find other suitable positions – **multiple applications are therefore not necessary.**## Benefits---### Convenient parkingemployee parking spaces for a stress-free commute---### Referral bonus & tax-free benefitsBonuses for employee referrals plus Edenred Card benefits.---### Successful as a teamclose collaboration for joint success---### Flexible working hourshours account for individual design---### Appreciation & recognitionfair remuneration, annual bonus, supplements & allowances from Equal Pay---### Future-proofcompany pension scheme with attractive employer contribution## Tasks* **Providing telephone and written support to international customers** in the area of sales and order management* **Complete order processing** for series devices and new launches – from quotation to invoice* **Maintaining master dat**a and checking customer orders, including delivery and payment terms* **Demand planning based** on forecasts and customer orders* **Creating delivery notes and invoices**, including performance tracking* **Optimization of existing processes and systems** in cooperation with specialist departments* **Handling of escalations and complaints** as an interface between customers and internal teams## Qualifications* Completed commercial training with many years of professional experience* Alternatively: Bachelor's degree in business administration, industrial engineering, economics, or comparable* Several years of professional experience as a commercial clerk, in customer service, and experience in customer service or international sales* Experience in aviation and order processing and basic knowledge of project management desirable* In-depth user knowledge of MS Office and SAP SD is essential, and knowledge of S/4HANA is an advantage* Business fluent German (at least C1) and proficient English (at least B2)* A valid, unrestricted work permit for the European Union (no student visa) is mandatory## Join ARTS GroupGive your career a head start with ARTS in an international and innovative work environment. As a trusted, creative partner, consultant, and companion for HR services, turnkey industrial solutions, and innovative organizational concepts in a wide range of high-tech industries, ARTS understands the qualitative requirements of the market and offers forward-looking services. The following position is available on a temporary basis.
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