Customer Service Specialist (English Language)

We are an international mid sized group with appetite for innovations, approachable management, lead by objectives / targets which give the opportunity of a wide range of empowerment. We as a growth oriented market leader invite you to join us on our journey from good to great!

About us

NORMA Group is leader in Engineered Joining Technology, providing clamps, connectors and fluid technology to over 10,000 customers in a range of industries. What makes NORMA Group who we are: leaders with expertise, dedication and drive to pursue ideas, and by doing so, change the world.

Today we are ~7,700 people strong, enriched by our diverse backgrounds and perspectives. We have a solid network of manufacturing facilities, sales and distribution sites so we can be close to our customers.

About our culture

At NORMA we truly live according to our values: Enjoy speed, adapt fast, take action! Within our modern workspaces we cultivate intercultural collaboration, encourage creativity and are brimming with passionate people who love what they do.

But we know life isn’t just about work. It’s about balance. And our flexible approach enables working hours that fit your life.

Main responsibilities

• Responsible for Customer Opportunity Management/Inside Sales Management processes.
• Interact and support all members of the IA Sales Team, especially Business Development Managers, to provide a fast, comprehensive and accurate service to new and existing customers.
• Use of E-CRM tool for lead and opportunity generation.
• Administrative Support to Business Development Managers for RFQ’s. Includes raising quotations, obtaining pricing and product information from other NORMA Plants and suppliers.
• Delivering quotation over Microsoft D365 system to customers.
• Responsible for all operational sales activities within the entity; such as price entry, account submission, orders comply, issuing the return invoices an etch.
• Proactive contact with existing customers to influence and maximize order activity and enhance cross-selling.
• Providing data and reports to help the sales team.
• Order entry to Microsoft D365 systems of related entities.
• Maintain of Customer data and customer related terms and conditions in ERP Systems.
• Price and Discount Data Management of customers.

Your Profile

• Min 3-5 years of customers service experience is required preferably in a customer service role in an industrial company.
• Experienced in customer relationship.
• Experienced in use of different kind of ERP and CRM systems.
• Experienced to work with international teams/familiar with team work culture.
• Should have commercial skills with customer focus.
• Ability to work with different customer types from different cultures.
• Ability to work under pressure.
• Fluent in written and spoken English; proficiency in an additional language is a strong plus.

Contact for this position: Dimitrije Zorić