Customer Service Specialist - French & English Speaking

Stellenbeschreibung:

Join to apply for the Customer Service Specialist - French & English Speaking role at Cox Automotive Europe

We are currently looking for a French & English Speaking Customer Service Specialist for our Cologne office (ideally with a background in customer support / kundenservice – for example as a Kundenberater, Customer Service Agent, Call Centre Agent or similar).

This is your opportunity to make an impact, bring in your expertise and grow with an ambitious team that is transforming the industry.

Cox Automotive is a global powerhouse deeply rooted in the U.S. and now expanding its footprint in Germany, with over 29,000 employees across five continents and backed by its parent company Cox Enterprises, which generates around US$22 billion in annual revenue. As part of the Cox Automotive family, you’ll contribute to a world‑leading organization that brings together top‑tier brands to drive innovation across the entire automotive lifecycle.

Why Join Cox Automotive Europe

Hybrid working model – working from home 3 days per week
40 hours per week, Monday–Friday, 08:00–17:00 (CET) schedule
28 days holiday + your birthday off
Well‑Being Day each year to relax and recharge
Paid Charity Day to support a cause that matters to you
Full training & development opportunities in a start‑up environment
A diverse, supportive team and a dynamic, growing company culture

What We’re Looking For

C2 level fluency in French & B2 / C1 level fluency in English is essential.
Ideally at least 3 years’ experience in a customer service / kundenservice (phone, chat or email) role with proven ability to handle enquiries and resolve issues with empathy and efficiency.
Basic understanding of automotive operations (dealerships, wholesale, auctions, inventory flow) and familiarity with vehicle terminology, VINs, titles and inspection processes is advantageous, but is not essential.
Strong verbal and written skills with the ability to explain complex processes clearly and stay professional under pressure.
Proactive in diagnosing issues, managing expectations and staying calm during escalations.
Comfortable navigating multiple systems during customer interactions (e.g., Microsoft Office, CRM systems and ticketing tools such as Salesforce, Genesys, Service Cloud).

What You’ll Be Doing

First point of contact for buyers and sellers on our automotive marketplace handling everything from general enquiries and vehicle logistics to finance queries and claims.
Build strong customer relationships by being their trusted go‑to for day‑to‑day support and ensure every customer enjoys a seamless experience throughout the vehicle buying and selling process.
Resolve customer issues quickly and effectively, from listings and sales queries to disputes and claims. You will manage escalations and work closely with our logistics, finance, sales, buyer and operations teams to ensure every case is handled smoothly.

At Cox Automotive Europe, we are re‑shaping the future of digital wholesale in Europe. Our platform connects vehicle manufacturers, fleets, dealers and mobility providers across markets – creating a smarter, faster and more transparent vehicle trading experience.

Based in Cologne, we are building a diverse international team with one shared goal: transforming the way the automotive industry does business.