Customer Service Specialist German Speaker (Remote)

Position Overview

We are looking for experienced, technically proficient, and organized professionals to join our remote call center operations. Fluent-level German and fluent English are required.

This role supports a high-quality, home-based project in the online travel industry, delivering first-level customer service via inbound and outbound channels. The position involves multitasking , including managing several simultaneous cases and phone calls, with a focus on handling modifications, cancellations, deposit claims , and escalating complaints .

Key Responsibilities

• Handle inbound and outbound customer service calls and case management
• Serve as the first point of contact for homeowners using a booking platform
• Provide timely, high-quality assistance to customers, especially during escalations
• Log, classify, and follow up on all customer interactions
• Maintain accurate records of call history and resolutions
• Analyze call data and share customer feedback
• Stay up to date with process and platform changes
• Collaborate with internal and external teams through clear, documented communication

Requirements

• Ability to multitask between live calls and case handling
• Solid computer literacy and experience working online
• Experience handling both inbound and outbound interactions
• Clear, empathetic, and professional communication under pressure

Nice to Have

• Experience with Zendesk or similar ticketing platforms
• Familiarity with Slack or online team collaboration tools
• Background in the online travel industry
• Technical support background (electronics, machinery, or industrial sectors)
• Proficiency in Salesforce and standard office tools

Technical Setup Required

• Stable broadband internet connection (LAN preferred)
• Processor: 1.8 GHz or higher (64-bit preferred)
• RAM: 8 GB minimum
• Screen resolution: 1920 × 1080 (recommended)
• Wired USB headset
• Operating System: Windows 11 or later or MacOS 14+
• Monday to Friday : 9:00 AM 6:00 PM
• Shifts are either 9am-1pm or 2pm-6pm
• Two days off per week

What We Offer

• 100% Remote Work
• Flexible, project-based assignments
• Long-term collaboration opportunities
• Career development and learning paths
• Gamification program (performance-based bonuses and paid holiday hours)
• Freelance cooperation agreement

Join Us

If you are customer-focused, tech-savvy, and thrive in a fast-paced, remote environment, wed love to hear from you. Apply by March 15 to be considered for our first training group this year (more training groups to come)