Customer Solutions Manager, Automotive & Manufacturing

Customer Solutions Manager, Automotive & Manufacturing

Apply for the Customer Solutions Manager, Automotive & Manufacturing role at Amazon Web Services (AWS) .

As an AWS Customer Solutions Manager (CSM) you will be responsible for guiding the largest and most complex AWS customers along their multi‑year journey to the cloud. In this highly visible position you will ensure that all AWS teams work together effectively and efficiently to deliver outcomes for the customer.

Key Responsibilities

• Diving deep with the customer to determine their desired business outcomes.
• Working backward from the customer's desired business outcomes to formulate solutions leveraging a vast array of AWS resources.
• Serving as the voice‑of‑the‑customer to the teams who build AWS services to ensure customer success.
• Engaging at both the executive and project levels within the customer's organization.
• Creating and executing on comprehensive customer enablement plans to help ensure customer success.
• Tracking progress of multiple customer projects, mitigating risks, and knowing when to elevate.
• Maintaining leadership communication on status and metrics.
• Strong program management experience with large technical transformations.
• Superior stakeholder management and communication skills.
• IT and cloud technology understanding.
• 4+ years leading complex IT/technical programs.
• Bachelor's degree in STEM or equivalent experience.

Basic Qualifications

• Bachelor's degree in Science, Technology, Engineering, Math, or a related field.
• Experience in leading large‑scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion.
• Experience working in enterprise IT, either as a vendor, consultant, or with prior experience managing technical programs.
• Experience in customer‑facing roles.

Preferred Qualifications

• AWS or other cloud certification.
• Knowledge of the software development/engineering lifecycle from conception to delivery or IT lifecycle.
• Experience coordinating between project teams and customers to meet unique customer requirements.

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