Customer Success Advisor

Join to apply for the Customer Success Advisor role at iwoca Deutschland

The company

Small businesses move fast. Opportunities often don’t wait, and cash flow pressures can appear overnight. To keep going, and growing, SMEs need finance that’s as flexible and responsive as they are.

That's why we built iwoca. Our smart technology, data science and five-star customer service ensures business owners can act with the speed, confidence and control they need, exactly when it's needed.

We’ve already cleared the way for 100,000 businesses with more than £4 billion in funding. Our passionate team is driven to help even more SMEs succeed, through access to better finance and other services that make running a business easier. Our ultimate mission is to support one million SMEs in their defining moments, creating lasting impact for the communities and economies they drive.

Your mission

• You are responsible for the overall customer satisfaction and ensure that customer inquiries via phone, email or web chat are handled promptly and efficiently.
• You answer questions about our products, the application process and our service in general, supporting both new and existing customers.
• You assist entrepreneurs in completing their applications and providing the necessary documents required for a credit decision.
• You collaborate with various teams within iwoca to achieve the best outcome for our customers.
• You proactively participate in the development of iwoca by providing regular insights on customer feedback, opportunities to improve our processes or new offerings from our competitors.

Requirements

We look for people who are smart, humble, motivated and always looking to improve.

• You enjoy communicating with customers and live "customer centricity". Your greatest motivation is achieving success with our customers.
• You have completed a commercial training / business studies (kaufmännische Ausbildung / betriebswirtschaftliches Studium) and can add value with relevant professional experience in customer service (experiences in the banking environment or a fintech are a plus).
• You are highly motivated, organised, a true team player and have a 'hands‑on' mentality.
• You have excellent communication skills and a high quality of German language. You also have a good understanding of English, so that meetings in our international team don’t cause any problems for you.
• An independent, team‑oriented and reliable way of working is a given.

The benefits

• A smart, motivated and international team (we represent over 35 different nationalities) with ridiculous growth‑mindset.
• 26 days of vacation a year plus a free day for your birthday.
• One‑month fully paid sabbatical after 4 years.
• Mental health support with direct access to certified psychologists via our partner OpenUp.
• iwoca takes over a ski chalet in winter so that you and your team can ski or snowboard (and work) for a week. During summer we are drawn to the sun. We’ve been to France, Italy, Spain, and further afield.
• Access to the gym membership program, €25 for either Fit711 or Urban Sports Club.
• Company Pension with Canada Life.
• Great office locations. In Frankfurt in the middle of the city, our Berlin office is located in Prenzlauer Berg.
• A paid volunteer day that gives you the opportunity to invest time to support a charity of your choice.
• ’iwocans’ also benefit from fully stocked fridges in our offices with whatever is needed to strengthen them. There are snacks (both healthy and less healthy) for the whole day.

Learning & Development

• A learning and development budget for everyone, including a book budget.
• Company‑wide talks with internal and external speakers.
• Access to learning platforms like Treehouse.

Work‑life balance

Work‑life balance is incredibly important at iwoca and we offer flexible working so you can make better use of your free time. This is a hybrid role in which you can split your time between the office and home.

Inclusivity & Culture

We want to make iwoca a place where everyone feels welcome, where you can confidently be yourself. We understand that inclusivity, and diversity that comes through greater inclusivity, isn't an optional add‑on; it's the core ingredient of what makes us great. We care about making iwoca a healthy and happy community for all of our team members to thrive in.

The offices

• Offices in London, Leeds, Berlin, and Frankfurt with plenty of drinks and snacks
• Events and clubs, like bingo, comedy nights, yoga classes, football, etc.

Seniority level

Associate

Employment type

Full‑time

Job function

Customer Service, Consulting, and Sales

Industries

Financial Services, Information Services, and Technology, Information and Media