Customer Success Architect - Isovalent

Overview

Isovalent, now part of Cisco, is the company founded by the creators of Cilium and eBPF. Cisco Isovalent builds open‑source software and enterprise solutions that solve networking, security, and observability needs for modern cloud‑native infrastructure. The flagship technology, Cilium, is the choice of numerous, industry‑leading, global organizations.

Position

Customer Success Architect – Europe Remote. The Customer Success Architect team is a distributed team of subject‑matter experts on Kubernetes, cloud‑native technologies, and networking. The team is a key driver of our customers’ value realization with Cisco Hypershield and the Cisco/Isovalent platform. Customer Success Architects engage daily with customers, lead vision, bring deep expertise in cloud‑native and networking, coordinate across engineering, partners, product, and marketing, coach customers, and distill new concepts and technologies.

Your Impact

• Help our customers be successful with Hypershield and Cisco Nexus Smart Switches.
• Engage with assigned customer accounts to accelerate their value realization by assisting in the deployment of Nexus Smart Switches and Hypershield into customer networks.
• Build deep technical relationships with key customer team members and act as a trusted advisor.
• Conduct workshops for customers on new and existing product capabilities.
• Collaborate with engineering and support teams to unblock customer issues, using your proven experience.
• Help create workshops, training material, reference architectures, product documentation, and other relevant artifacts that provide additional value, deepen customer understanding, and enable reliable production deployments.

Minimum Qualifications

• 3+ years of experience configuring and managing Cisco Nexus switches running NX‑OS (preferred) or Cisco devices running IOS‑XE/XR (alternatively, 5+ years of experience configuring and managing networking infrastructure from another major vendor).
• 3+ years of experience with Linux.
• 1+ year of experience with at least one major cloud provider (AWS, Azure, or GCP).
• 1+ year of experience securing operating system (OS) instances, applications, and/or distributed systems.

Preferred Qualifications

• Knowledge of standard methodologies for operating systems security and their application in cloud‑native technologies and environments.
• Evidence of direct experience using network troubleshooting tools, including but not limited to packet capture and analysis utilities.
• Proven familiarity with tools and technologies for automating repetitive tasks.
• Experience designing and implementing security solutions across multiple platforms.
• Solid understanding of the pillars of observability.
• Prior experience working with and supporting open‑source software (OSS).
• Ability to provide well‑structured reasoning and insights about various cloud‑native technologies and security frameworks.
• Demonstrated ability to make informed recommendations based on technical and business needs.
• Possessing CCNP Data Center, CCNP Enterprise, DevNet Professional, CCIE Data Center, CCIE Enterprise, or DevNet Expert certifications will be a key advantage.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating for 40 years to create solutions that empower people and technology to work together across the physical and digital worlds. Cisco’s global network of experts enables limitless opportunities for growth and impact on a global scale.