Customer Success Executive (Remote)

About The Flex

At The Flex , we’re reinventing the global rental experience. We believe renting a home should be as simple, fast, and borderless as buying on Amazon — and we’re building the infrastructure to make that possible.

Powered by our proprietary Property Management System (PMS) , The Flex automates operations, streamlines bookings, and delivers frictionless experiences for both guests and landlords.

We’re scaling rapidly and assembling a team of A-Players — ambitious, proactive, and committed to excellence. If you thrive in a high-growth environment and love turning challenges into opportunities, you’ll feel right at home here.

The Role

As a Customer Success Specialist , you’ll be the human backbone of an increasingly automated ecosystem — the expert who ensures that both guests and landlords experience the magic of a seamless rental journey.

This is a hands-on, people-centric role for someone empathetic, tech-savvy, and energized by delivering world-class service.

Key Responsibilities

• Customer Support – Serve as the primary point of contact for guests and landlords via chat, email, and phone, delivering fast and effective assistance.
• Onboarding & Education – Guide new landlords and partners through our PMS platform to unlock its full capabilities.
• Issue Resolution – Troubleshoot operational and technical issues, escalating when needed to ensure uninterrupted workflows.
• Customer Insights – Track satisfaction metrics, gather feedback, and identify trends to improve our service and product.
• Cross-Team Collaboration – Work closely with Operations, Product, and Tech to refine processes and elevate the customer journey.
• Upselling & Retention – Spot opportunities to enhance experiences and strengthen long-term landlord relationships.

What You Bring

• Exceptional written and verbal communication skills
• Experience in customer success, hospitality, or property management
• Confidence using CRM systems, PMS tools, and digital support platforms
• Strong problem-solving, time management, and organizational skills
• High emotional intelligence: empathy, patience, and composure under pressure
• Fluency in English (French or other languages are a strong plus)

Why Join The Flex

Make an Impact – Join a company redefining how the world rents and lives.

Global Exposure – Work with a high-performing international team across markets.

Career Acceleration – Grow with us as The Flex expands worldwide.

Performance Rewards – Competitive compensation with results-driven bonuses.

Remote-First Culture – Work from anywhere; we measure outcomes, not hours.

We’re not just building another property company — we’re building the future of living . If you’re ready to contribute to something global, fast, and meaningful, we’d love to hear from you.

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