Customer Success Intern (m/w/d)

Stellenbeschreibung:

Support our customers reach net zero, and learn a holistic skillset from stakeholder management until product development.

As our Customer Success Intern (all genders), you will play a pivotal role in supporting local governments on their path to net zero. In this role, you’ll work at the heart of the business, shaping the way we support our customers and how their needs influence our product. You are a “spider in the web” how we would say in German learning what customers need and bringing this to the product team while helping our customers understand our product and draw most value from it.

Enable our customers reduce emissions: Be the first contact person for our customers and help them draw maximal value from our product
Scale customer success: Design and implement smart processes and tools that help us deliver excellent, scalable, and personalized support across a diverse customer base.
Learn what our customers need: Identify where our product meets (or exceeds) our users expectations and where they don’t.
Turn Feedback into Action: Gather and analyze customer insights, transforming them into actionable recommendations that inform product development, sales strategies, and go-to-market approaches.
Collaborate on Product Delivery: Work closely with our product and engineering teams to bring new features to life and into the hands of our customers.

What you bring along

You might be a good fit if:

We are looking for someone who thrives on solving complex challenges and is ready to make a real impact. Here’s what makes you a great fit:

Versatile Skillset: First experience in startups, product, strategy or operations, with a strong ability to adapt and learn quickly.
Communication skills: You can communicate complex ideas clearly, both in writing and in conversation, and can adapt your style to different audiences.
Analytical Mindset: You’re comfortable working with data, identifying patterns in customer feedback, and drawing actionable insights.
Entrepreneurial Spirit: You can thrive in a fast-paced startup setting, embracing limited resources as an opportunity to innovate. Your hands-on approach and proactive mindset make you a natural problem-solver.
Design Savvy: You have a good eye for design, whether it’s drafting user interface concepts, preparing presentations, or creating visual content that resonates with customers.
Language Proficiency: Exceptional German and English skills are essential. Fluency in German is critical for engaging effectively with local authorities and stakeholders.