Customer Success Manager - DACH Region

Neurons helps brands predict human attention and emotional response in seconds using the world’s most advanced consumer neuroscience AI. Marketers, agencies, and global brands use Neurons to validate creative, improve performance, and make smarter decisions; instantly.

As we continue to scale across Europe, we’re investing in our Customer Experience function and expanding our regional footprint. This role is a unique opportunity to join Neurons during an exciting period of positive transformation and become our first Customer Success Manager dedicated to the DACH region. You will play a central role in shaping how we support, grow, and partner with DACH customers long-term. We’ll be collecting applications through the Christmas break and will start first-round reviews from early January. Thanks for your patience, and happy holidays!

What Success Looks Like

In your first 3 months, you’ll take ownership of your portfolio in DACH and quickly build strong, trusting relationships with key stakeholders. By the end of your first 6 months, you’ll have driven product adoption and user engagement, while ensuring customer health remains a top priority.

In 12 months, you’ll have successfully driven renewals , identified upsell opportunities , and actively participated in cross-departmental initiatives that enhance the overall customer experience.

Key Responsibilities

You will own the entire customer lifecycle, from onboarding to retention, ensuring customers receive the full value from Neurons’ platform. You’ll monitor customer health, spot risks early, and address any issues proactively.

You’ll also work closely with Sales, Product, and Marketing to represent customer needs, suggest improvements, and drive product engagement across your accounts. Reactivating dormant users and expanding usage of Neurons’ product will be key priorities.

What You Bring

• 5+ years of experience in a customer-facing role managing a portfolio of clients and building long-term relationships.
• A proven track record of reducing churn , increasing product engagement , and driving revenue growth through upsell and cross-sell opportunities.
• Experience with marketing, branding, or performance marketing agencies is highly preferred. You’ll have the ability to tailor solutions to meet their specific needs.
• Strong understanding of marketing principles , including branding and advertising, which will help you provide insightful guidance to clients.
• Exceptional communication skills and an ability to work effectively across teams.
• German language proficiency is required.
• Bonus points if you’ve worked with CRM tools like Salesforce (or similar).

What You’ll Achieve

• Renewal Rate : Ensure customers continue using and renewing our services.
• Customer Satisfaction : Keep customers engaged and satisfied, driving positive feedback.
• Net Revenue Retention (NRR) : Focus on retaining revenue while growing accounts.
• Product Engagement : Maximize the use of our platform by advising users on new features and opportunities.
• Expansion & Upsell : Identify new opportunities for customers to expand their use of Neurons and increase revenue.

At Neurons, we’re looking for someone who can own their role , build strong relationships, and drive success for our clients. If you’re passionate about delivering value and shaping customer success in a growing market, we'd love to hear from you!

Join the Neurons Movement!

In our inclusive culture, innovation flourishes. We believe true progress comes from being yourself, sharing ideas freely, and collaborating with inspiring colleagues. So if you're all about the above, come help us redefine consumer neuroscience!

Innovation at our Core: Our 11-year legacy began with neuroscientist and bestselling author, Dr. Thomas Zoëga Ramsøy, a leading figure in the fields of applied neuroscience, consumer neuroscience, and neuromarketing. Innovation continues to drive everything we do, from our CEO to each and every team member, we push boundaries and foster forward-thinking, leveraging data and AI to transform our industry.

Team Spirit and Culture: We’re committed to fostering a culture that values teamwork and personal growth. Building something extraordinary requires effective collaboration and top talent. So why not surround yourself with a supportive team that drives success!

Results with Empathy: We’re focused on achieving results while also prioritizing empathy. Join a culture that balances ambition with consideration and where continuous feedback on performance and development is encouraged. Here, success is measured not just in numbers, but in relationships, collaboration, and positive impact.

Diverse and Inclusive: Our team of 85 talents from 30 nations proudly celebrates diversity. By embracing diversity and individual development, we believe that we can achieve sustainable growth and remain committed to fostering a culture where people of all backgrounds feel welcomed.

At Neurons, the journey is as exciting as the destination. Experience a career where innovation, teamwork, and meaningful results come together in ways you've never imagined!

We Offer An Array of Benefits

We’re all about keeping our people happy, healthy, and feeling their best. From wellness-focused perks to little moments of everyday care, we make sure you have plenty of ways to recharge and stay balanced.

And because we truly enjoy each other’s company, we love getting together for some end-of-week fun. Whether we're laughing, socializing, or just unwinding as a team, our Friday hangouts always bring good vibes and great company.

Other benefits include:

• In-house lunch
• Pension Plan
• Private Health insurance
• Parental leave benefits
• Quarterly company events
• Team Events