Customer Success Manager – Europe (Remote)

About the client

Our client is a fast-growing international technology company operating in the B2B SaaS space. With a global and multicultural team, the organization focuses on delivering innovative solutions to enterprise clients. We seek a founding Customer Success Manager in the region who will build and scale the Customer Success team. It offers a collaborative and remote-first environment where Customer Success professionals can drive measurable impact and long-term customer value.

Role Highlights:

• Position: Customer Success Manager (Europe)
• Type of work: Remote
• Work from office requirements: Fully remote
• Type of contract: Full-time employment contract
• Contract location: Europe
• Type of company: International growing tech company operating in B2B SaaS across multiple markets
• Years of experience required: 3+ years
• Seniority level: Senior (potential to grow into leadership)
• Customer scope: Enterprise clients
• Must-have experience: Customer Success in B2B SaaS, owning full customer lifecycle, renewals, upsells, and account expansion
• Industry: Information Technology / SaaS
• Bonuses, perks, benefits: Competitive salary, performance-based incentives, professional growth opportunities, remote-first culture, access to learning resources
• Work permit requirements: Candidates must have a valid work permit in Europe

About the role

As a Customer Success Manager, you will own the entire customer lifecycle for B2B clients in Europe – from onboarding and adoption to renewal and expansion. Working closely with Sales, Product, and Engineering teams, you will act as the main point of contact after the sale, ensuring customers achieve long-term value while identifying opportunities for growth.

This is a senior, strategic role with strong visibility across the business. You will start as a founding Customer Success Manager in the region, with the opportunity to build and scale the Customer Success function over time.

You will operate in a technical product environment, engaging with both business and technical stakeholders.

What will you do

• Own and manage the full customer lifecycle: onboarding, adoption, retention, and expansion
• Act as the main point of contact for customers
• Manage a portfolio of enterprise clients
• Drive customer retention, renewals, and revenue expansion (upsell & cross-sell)
• Identify growth opportunities aligned with customer business goals
• Monitor customer health and proactively mitigate churn risks
• Collaborate closely with Sales, Product, and Engineering teams
• Work with technical stakeholders
• Build and optimize customer success processes, playbooks, and engagement strategies
• Contribute to scaling the Customer Success function in the region

Ideally you bring

• B2B SaaS Customer Success experience
• Experience managing enterprise clients and complex customer relationships
• Proven track record of driving renewals, retention, and account expansion
• Experience owning the full customer lifecycle
• Leadership experience OR experience leading initiatives/mentoring
• Strong understanding of metrics such as NRR, churn, CSAT, and NPS
• Ability to work cross-functionally with Sales, Product, and Engineering teams
• Confidence in communicating with both technical and executive stakeholders
• Comfortable working in international or multi-region environments

Compensation & Benefits

Competitive salary, performance-based incentives, professional development opportunities, remote working environment, and access to continuous learning resources

Sounds like you or would like to get more information?

APPLY NOW by filling in the form below or by sending us your CV directly with a subject “Customer Success Manager – Europe (Remote)” at

APPLY NOW

Disclaimer:

We are an equal opportunity employer dedicated to cultivating a diverse and inclusive work environment. We invite and encourage applications from individuals of all backgrounds, irrespective of race, gender, gender identity, religion, marital status, sexual orientation, health conditions, age, or any other personal characteristics.