Customer Success Manager - French Speaker (m/f/d)

Customer Success Manager - French Speaker (m/f/d)

With a predicted 25 billion connected IoT endpoints by 2025, the opportunities presented by IoT are vast. emnify stands out by delivering next-generation connectivity technology to IoT solution providers worldwide. We are at the beginning of our journey, continuously developing our culture, people, and business approach. Our principles focus on transformation, customer centricity, and empowering people. If you share our vision and want to make an impact, grow, and succeed together, join us.

Your Role:

Are you a customer-centric professional who enjoys challenges and thrives in dynamic environments? Join our Customer Success Management team to drive customer satisfaction, retention, and revenue growth.

As a Customer Success Manager, you will manage relationships with mid-market accounts, ensuring customers derive maximum value from our IoT solutions. This role combines technical curiosity, interpersonal skills, and the ability to align our offerings with customer needs for measurable results.

Your Impact:

• Upselling and cross-selling: Identify opportunities for account expansion aligned with customer needs and business goals.
• Renewal management: Drive renewals, ensure timely communication, address challenges, and secure ongoing partnerships.
• Customer relationship building: Develop trusted relationships with key stakeholders to enhance satisfaction and loyalty.
• Proactive account monitoring: Analyze customer data to identify opportunities and mitigate risks.
• Cross-functional collaboration: Work with Sales, Marketing, and Product teams to share insights and improve offerings.

Your Skills:

• Experience in IoT, telco, network infrastructure, cloud infrastructure, or embedded systems, within Customer Success, Account Management, Support, or Consulting roles.
• Strong understanding of networking topics (e.g., IP addresses, VPN) and enthusiasm for IoT, M2M, and Telecom solutions.
• Proven success in upselling, cross-selling, and renewal management, with a customer-focused, problem-solving approach.
• High ownership, proactivity, and solution-oriented mindset in fast-paced environments.
• Exceptional communication skills in English and French (both written and verbal).

Learning Culture

We focus on your growth through various learning opportunities, including leadership coaching with Gallup’s StrengthsFinder and networking with peers through Junto. Employees benefit from lunch & learn sessions to understand different business parts and leverage skills.

Celebrate Success Together

We encourage team-building activities like dinners, workshops, and company events such as summer and Christmas parties to foster a high-performance, fun, and goal-oriented culture.

Flexible Working Approach

Our hybrid model supports global collaboration across time zones. We offer relocation services, employer of record, and remote work policies. We believe transformation and customer centricity are best driven in our hybrid environment, facilitating learning and growth together.

Onboarding begins upon contract signing, with a start date typically 14 days later, supported by automated, engaging onboarding processes via Enboarder. For longer notice periods, we stay in touch until your start date.

We are committed to equal opportunity and encourage applications regardless of nationality, ethnicity, religion, disability, gender, or sexual orientation. Please inform us if you have a disability or neurodiversity so we can provide appropriate support.

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