Customer Success Manager - French Speaking

Customer Success Manager - French Speaking

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Your Role

Are you a customer-centric professional who enjoys challenges, thrives in dynamic environments, and is passionate about IoT and new technologies? Join our ambitious Customer Success Management team and play a crucial role in driving customer satisfaction, retention, and revenue growth at emnify!

Your Impact

• Upselling and cross-selling: Identify and execute opportunities for account expansion by aligning customer needs with business goals
• Renewal management: Drive end-to-end renewals, ensuring timely communication, addressing challenges, and securing ongoing customer partnerships
• Customer relationship building: Develop trusted relationships with key stakeholders to enhance satisfaction and loyalty
• Proactive account monitoring: Analyze customer usage data to identify opportunities and mitigate risks proactively
• Cross-functional collaboration: Work closely with Sales, Marketing, and Product teams to share customer insights and refine our offerings

Your Skills

• Experience in IoT, telco, network infrastructure, cloud infrastructure, or embedded systems, within Customer Success, Account Management, Support, or Consulting roles
• Strong understanding of networking topics (e.g., IP addresses, VPN) and enthusiasm for IoT, M2M, and Telecom solutions
• Proven success in upselling, cross-selling, and renewal management, with a commercial, problem-solving approach and customer-focused mindset
• High ownership and proactivity with a solution-oriented mentality in fast-paced environments
• Exceptional communication skills in English and French (both written and verbal) to effectively guide and support our customers

Seniority level

• Associate

Employment type

• Full-time

Job function

• Customer Service and Sales

Industries

• Software Development, IT Services and IT Consulting, and Telecommunicationsli>