Customer Success Manager, German Speaking (remote) (f/m/d)

Customer Success Manager, German Speaking (remote) (f/m/d)

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Company Description

ecosio is a fast-growing, innovative service company and a leading provider of B2B integration, specialising in electronic data interchange (EDI), Web EDI and e-invoicing. ecosio is part of Vertex, Inc., a leading global provider of indirect tax solutions listed on Nasdaq (VERX). Our brand slogan is Connections That Work as we believe strong connections are central to successful business relationships - both external and internal. At ecosio, we hire individuals from all backgrounds and are committed to creating an inclusive work environment. We are technology lovers, set the highest standards for our solutions, and put innovative ideas first.

Job Description

• Strategically develop existing customers by establishing long-term business relationships and identifying opportunities for up- and cross-selling.
• Manage your own portfolio of clients, ensuring they get the most value from our solution.
• Listen to your customers and communicate their feedback to ensure our products and services meet their needs.
• Plan and execute customer experience activities such as surveys, interviews and webinars.
• Execute sales campaigns in close cooperation with marketing & business development.
• Attend events and exhibitions to meet with ecosio customers.

Qualifications

• Experience in B2B SaaS sales.
• German language skills on a native/C2 level, fluent English skills; other languages such as French, Italian or Spanish would be a plus.
• Experience working with a portfolio of existing customers.
• Experience with cross- and up-selling.

Nice to have

• ERP/EDI/E-invoicing experience.
• Previous working experience at a growing SaaS scale‑up.

Additional information

• Our remote-first culture lets you work remotely from one of our designated countries.
• Flexible working hours to suit your schedule and priorities.
• Annual personal development budget to invest in conferences, courses, or career coaching.
• Home office allowance to create a workspace that fits your needs.
• Regular events and trips to connect, celebrate, and have fun with the team.
• Workations of up to 90 days per year within the EU, combining travel and productivity.
• Wellbeing support, including mental health resources and employee assistance programs.
• Additional country-specific benefits based on your location.

Hiring process

As part of our hiring process at ecosio, we conduct standard background checks. You can find more information about them by clicking HERE.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Other

Industries

Construction, Software Development, and IT Services and IT Consulting

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