Customer Success Manager - Mid-Market (all genders)

Overview

Meet Urban Sports Club. We are among the leading platforms for sports and wellness in Europe, dedicated to inspiring people to live active, healthy lives. With just one membership we offer access to thousands of fitness and wellness experiences across the continent. Our people are at the heart of what we do. If you’re curious about how we work, what we value and how you might grow with us, explore our Culture Hub & Career Opportunities.

Big news: Wellhub and Urban Sports Club unite! Urban Sports Club is now a proud part of Wellhub, creating a global wellbeing ecosystem. Together, we connect 39,000 corporate clients and 97,000 wellness partners across 18 countries, offering millions of people even more ways to stay active and take care of their health.

The opportunity

We are looking for a Customer Success Manager to join our Mid-Market team and fuel our growing B2B business. This is a high-impact commercial role where you secure long-term commitment and maximize the value of our existing client base. Your mission is centered on maintaining strong client relationships, expanding business opportunities and securing existing revenue through excellent negotiation skills. You will act as a trusted strategic partner to our clients, guiding them through onboarding, adoption, and continuous value realization - ensuring they achieve maximum impact with our solution.

If you want to join our team in Berlin or Cologne, we look forward to receiving your application!

What you will do

• You manage a defined portfolio of Mid-Market B2B clients, owning the full lifecycle from onboarding to long-term success
• You drive value realization and product adoption, developing tailored strategies to support customer health and performance
• You analyse customer data, track key metrics, and translate insights into actionable success plans and commercial opportunities
• You lead commercial discussions, identifying upsell opportunities and risks while driving value-focused strategies to grow account revenue and performance
• You build and maintain strong relationships with multiple stakeholders — from operational contacts to senior management
• You collaborate closely with internal teams (Sales, Legal, Product, Operations) to drive improvements and deliver an excellent customer experience
• You share best practices with the team and support continuous improvement and knowledge development within Client Success

What you will need to succeed

• You have several years of experience (3+ years) in Customer Success, Key Account Management, or Corporate Sales, ideally with B2B Mid-Market customers and experience in contract management & negotiation
• You are a talented communicator, a true people person with high EQ, have strong negotiation skills, and can win over your counterparts with your enthusiasm
• You think analytically and conceptually with a practical implementation focus, and you are confident in using data analysis in Excel/spreadsheets and CRM systems (like Salesforce)
• You are experienced in relationship building and can simultaneously build multiple relationships at all levels within your clients
• You work in a structured and independent manner, are goal-oriented and data-driven, and bring the necessary resilience and persistence to withstand pressure in challenging negotiations
• You are business fluent in German and have excellent English skills

What’s in it for you

• Free Urban Sports Club L Pro Membership + Friends and Family Discount: Stay active with free membership, plus discounts for friends and family.
• Flexible Work Model: Enjoy a hybrid work setup, balancing on-site and remote work options to fit your lifestyle.
• Extended Remote Work Options: Work up to 120 days remotely within the EU, the UK, and Switzerland, including 30 days outside the EU. You’ll also have the option to desk-swap at our other European offices.
• WorkOUT Life Balance: Take advantage of 30 days of paid vacation annually, plus two additional days for volunteering, flexible working hours, and complimentary access to our mental health provider Open Up.
• Personal Development: Receive an annual budget of €1,000 for professional growth, with regular internal training sessions and weekly German and English language classes.
• Engaging Team Culture: Participate in regular team and company events along with wellness initiatives that help you stay productive, healthy, and engaged in a hybrid work environment.

Urban Sports Club is committed to providing a friendly, safe, and welcoming environment for everyone who applies for a position or already works with us, regardless of their sports preferences, gender, gender identity and expression, sexual orientation, disability, physical appearance, body size, race, age, or religion (or lack thereof).