Customer Success Manager - Scale (m/f/d)

At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to admin work that pulls nurses away from what matters most: people . We’re changing that by building the AI companion that frees nurses from admin, giving them back up to 30% of time . We don’t replace humans - we support and amplify their impact. Today, 1,100+ care facilities trust voize, and over 75,000 nurses rely on our AI companion to ease their daily workload.

Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs.

As a fast‑growing team, we combine first-in-class technology with meaningful social impact. And now, we’re looking for you to join us on this mission!

Your Mission: Make scale feel clear, human and effective

Customer Success at voize is proactive. We help customers succeed in a smart, repeatable way, without losing judgment or humanity. You’ll work with a high-volume portfolio of mid‑market and SME customers and ensure voize is adopted quickly, sustainably and with real impact in their daily care workflows.

This role is for people who love structure and momentum , but also understand that in healthcare, good judgment matters just as much as good processes .

If you enjoy improving systems, thinking ahead, and seeing immediate impact at scale, this role is for you.