Customer Success Partner (Senior) Advisor - (f/m/d) - Limited Contract

Senior Customer Success Manager (f/m/d) - Limited Contract

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

This position can be filled at any SAP location in Germany.

What you’ll build:

• In this role, you’ll drive the long‑term success and satisfaction of SAP Business Transformation Management customers with focus on SAP LeanIX in the Public and Energy industries, ensuring they realize measurable value from our Enterprise Architecture solution.
• You will take ownership of an existing portfolio of strategic customers as a maternity replacement and guide them through their full lifecycle—from adoption to value realization, expansion, and renewal.
• You’ll build strong executive and operational relationships, acting as a trusted advisor who helps customers modernize their IT landscapes, improve governance, strengthen compliance, and accelerate transformation initiatives. Your work will directly contribute to retention, net revenue expansion, and customer advocacy in two industries that are undergoing rapid digital evolution.
• You will collaborate closely with Product, Sales, Professional Services, and Support to solve customer challenges, anticipate risks, and ensure the successful delivery of outcomes.
• By understanding sector-specific requirements—such as regulatory frameworks, security standards, and transformation pressures—you’ll help SAP LeanIX deliver exceptional value to mission‑critical organizations.

What you bring:

• Several years of experience in Customer Success, Account Management, or Consulting within SaaS or enterprise software environments.
• Strong understanding of the Public and Energy sector in Germany, including typical governance structures, compliance needs, and digital transformation drivers.
• Ability to lead complex customer engagements, influence senior stakeholders, and serve as a strategic advisor.
• Proven track record of managing large enterprise accounts and driving customer outcomes across onboarding, adoption, and renewal phases.
• Excellent communication, presentation, and relationship‑building skills.
• A proactive, solution‑oriented mindset with the ability to balance strategic thinking and hands‑on execution.
• Experience with Enterprise Architecture, IT transformation, or SaaS Management topics is a plus—curiosity and willingness to learn are essential.
• German as a must, English as our company communication language.

Where you belong:

You’ll join a highly collaborative Customer Success team that thrives on partnership, ownership, and continuous learning. We work closely together to support each other, share best practices, and deliver a world‑class experience to our customers.

This role is especially suited for someone who enjoys engaging with complex organizations, navigating diverse stakeholders, and shaping impactful digital transformation journeys. At SAP Business Transformation Management, you’ll find a supportive, international environment where you can grow, contribute, and make a difference.

Bring out your best Sap innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively.

We win with inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best.

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