Customer Success & Product Lead (m/w/d)

Support our customers reach net zero and lead the intersection of customer success and product development.

This is one of the core positions at Ark. Having built a successful sales motion in 2025, we are now focussing on increasing user activation and stickiness of the tool. We want to make sure our customers can’t live without Ark. Hence, we have combined responsibility for Customer Success and Product. The role is furthermore crucial since it is the fundament needed for Ark’s growth strategy which focusses strongly on increasing contracts with existing customers. You will be the sparring partner of our CEO on CX, Product and BizDev and work closely with our CEO, Sales and Tech lead. This is a senior role for an experienced operator, consultant or former founder who thrives on ownership and building from zero to one.

Own customer success end-to-end , ensuring fast time to value, strong product adoption and zero churn

Define the product roadmap in close collaboration with the CEO and Head of Engineering, based on deep customer insight and strategic priorities

Build trusted executive relationships with customers and drive retention, expansion, and revenue increase

Lead the customer success and product team , and create an outstanding work environment for them while ensuring scalability of customer success

What you bring along

You might be a good fit if:

You thrive on solving complex challenges, enjoy working close to customers, and love turning real-world problems into better products. You’re structured enough to build processes, empathetic enough to understand users, and pragmatic enough to ship.

5+ years of experience in a high paced environment such as early stage startups, consulting or VC

Background in Product, Customer Success, Business Development, or as a Founder

Proven track record of owning customer relationships, outcomes, including retention, expansion, and long term value creation

Strong product intuition and experience working closely with engineering to ship impactful improvements

Operational excellence, able to build processes and systems from scratch

Excellent communication skills and confidence working directly with executives, founders, and senior stakeholders

High ownership mindset with the ability to operate independently and drive strategic initiatives end to end

Exceptional German and English skills, both C1 or native

Admin:

Time commitment: Full Time