Customer Success Representative

Customer Success Representative (German Speaking)
Berlin (Hybrid: 2–3 days/week)
Salary: Base up to €45,000

Annapurna Recruitment is supporting a fast-scaling European SaaS company that’s transforming project management for the construction and trade industries. They're seeking a Customer Success Representative fluent in German to join their mission of simplifying and digitizing outdated workflows.

What You’ll Do

• Deliver tailored onboarding and training through webinars, on-site sessions, and 1:1 support
• Analyse customer needs to create engagement initiatives (e.g. training, content, process optimisation)
• Act as a trusted advisor, building long-term relationships with customers at every stage
• Attend trade fairs and customer visits to strengthen adoption and brand presence
• Identify upsell, cross-sell, and reactivation opportunities through daily interactions
• Provide first-line support (email, phone, and ticketing via Zendesk) with a customer-first mindset

What You’ll Bring

• Experience in customer onboarding, support, or success—ideally in SaaS or tech-driven environments
• Technical comfort with platforms like Salesforce, Zendesk, and CRM/CX tools
• Native-level German and strong professional English communication
• Empathetic, proactive, and team-oriented personality
• Self-starter attitude with the ability to work independently and collaboratively

Why Join?

• 🏡 Hybrid working with a bright, modern Berlin-Mitte office (30 vacation days, flexible hours)
• 💰 Competitive salary, public transport subsidy or Urban Sports Club membership, and pension support
• 🤝 Empowered, collaborative culture with real input on team decisions
• 🌍 Be part of a mission-led team redefining how trade professionals work across Europe