Customer Success Team Support (f/m/d) - Berlin based

Overview

TELUS Health is empowering every person to live their healthiest life. Guided by our vision to create a healthier future, we are leveraging the power of our cutting-edge technology and focusing on the uniqueness of each individual to create the future of health. As a leading global health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees. TELUS Health supports the total health and well-being of over 35 million lives worldwide with our clinical expertise, global presence and digital well-being platform offered through our Integrated Health Solutions. We empower healthier, happier, and more productive employees by combining our award-winning Employee Assistance Program with proactive wellness solutions in a digital ecosystem that helps them prevent and manage issues in family, health, life, money, and work.

We\'re seeking Team Support (f/m/d) to join our Customer Success team on a mini-job basis.

Your mission in a nutshell:

As part of your role, you will be responsible for completing a range of routine tasks related to customer information for the successful onboarding of customers to Humanoo, which is critical to the success of our Customer Success team. This is a mini-job position (EUR 603) for which you will have to work around 10 hours per week according to a flexible schedule that is coordinated with that of your colleagues.

We are a group of professionals who work very closely with our customers to ensure a first-class experience from onboarding to subscription renewal to make people healthier.

What you should bring to the table:

• Very good language skills in German and English (written and spoken).

• Enthusiasm for structured, recurring tasks and a meticulous approach to work.

• Professional and friendly manner in written communication with customers.

• Strong presentation skills and willingness to support the team at customer appointments.

• Technical understanding, ideally in the use of sales and customer service software.

• Willingness to learn and motivation to quickly and comprehensively familiarise yourself with the job as part of a detailed onboarding process.

Interview process

If your application progresses positively, you will be invited to participate in our hiring process, which includes the following stages:

• Hiring Manager call (up to 45 mins)

• Team call (up to 45 mins)

How you will spend your time:

• You will support the CSM team in creating and setting up user profiles and relevant content to ensure a smooth and motivating experience for our customers.

• You will take on recurring tasks in day-to-day business and, with your structured approach, ensure clear processes and reliable support for the team.

• You will be in regular contact with customers – mainly via email – and will help answer questions and provide information quickly and reliably.

• If necessary, you will support the team at customer appointments and use your presentation skills to convey content in a clear and convincing manner.

• You will create small-scale reports and evaluations for customers in order to present important information in an understandable way.

What we offer:

What we stand for:

• Customer First: We passionately put our communities and customers first

• Embrace Change: We embrace change and innovate courageously

• Grow Together: We grow together through spirited teamwork