Customer Support Associate

Responsibilities

• Be the first point of contact for our customers: answering questions, sharing advice, solving problems, and keeping satisfaction sky‑high.
• Jump on calls with leading brands and agencies, ensuring they feel supported, heard, and championed across our product and engineering teams.
• Help design and scale our CX process—from building out a help center to improving in‑app onboarding.
• Support the launch of customer initiatives like events, webinars, and AMA sessions to engage and grow our user community.
• Act as the voice of the customer, providing actionable feedback to marketing, sales, and product.

Qualifications

• 1‑2 years of Customer Success or Support experience, ideally at a fast‑growing startup.
• A self‑driven problem‑solver who always goes the extra mile.
• Clear and warm communication skills—whether over email, chat, or live calls.
• Ambition to learn fast, grow with the team, and take on real responsibility.

Bonus

• Experience with SaaS, B2B software, or marketing/SEO tools.
• Familiarity with help desk systems, onboarding flows, or community‑building.
• Exposure to AI/SEO/growth tooling or customer support automation.
• Experience working in a high‑growth, venture‑backed startup environment.

Benefits

• Exciting and challenging work with real impact and ownership at one of Europe’s fastest‑growing Series A startups.
• Regular team events and off‑sites.
• Aggressive equity compensation package.
• Paid Uber Eats & Uber home when working late.
• The most beautiful office space and work environment in Berlin.

Seniority level

Entry level

Employment type

Full‑time

Job function

Other

Industries

Software Development

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