Customer Support Executive - River Cruise Specialist

Overview of the position

In 2025, LiveAboard.com launched its newest vertical, expanding into the River Cruise market. To support us in this new adventure, we are looking for someone to join our team who has experience in the River Cruise industry. As a Customer Support Executive, you will assist guests in planning and organising their trip across our existing Dive and Cruise destinations, bringing new experience into the team with River cruise expertise.

Key Responsibilities

• Assist guests in their journey to find, book and plan their perfect trip, offering expert guidance and recommendations based on their needs.
• Act as a liaison between our guests and partners, ensuring seamless communication between both parties.
• Provide important information to guests and partners, addressing inquiries, resolving issues, and ensuring a positive experience throughout the support process.
• Utilise problem-solving skills to address complex customer inquiries and provide effective resolutions to complaints.
• Demonstrate attention to detail to ensure accuracy in all aspects of the order process.
• Ability to work independently as a remote team member, and collaborate within your team to meet and exceed performance targets.
• Cultivate strong relationships with guests and partners, fostering trust and loyalty.

How to apply

If you are a customer-focused, detail-oriented individual with a commitment to delivering outstanding service, we invite you to apply for this exciting opportunity. To submit your interest, please submit your CV and cover letter below, letting us know why you want to work for LiveAboard.com, and why you would make a good candidate for this position. Applications without a cover letter will be rejected.

Qualifications

• Previous experience in the River Cruise industry is a must.
• Fluent in English with clear and professional verbal and written communication skills - other languages (Spanish, French, German, Italian) are also desirable.
• Proven analytical and problem-solving abilities.
• Exceptional attention to detail.
• Ability to work effectively both independently and as part of a remote team.
• Strong interpersonal skills, with a focus on building positive relationships.
• Positive attitude and a commitment to delivering exceptional service.
• Flexibility to work weekends and adapt to a dynamic work environment.

Requirements

• This role is not based in the Netherlands – please do not apply if you live in Amsterdam, Netherlands.
• Experience in remote and fully independent working.
• Experience in the travel industry - River Cruises specifically.