Customer Support (f/m/d) 24/7 - K8s, German & English

Customer Support (f/m/d) – 24/7 – German & English Proficiency

Join IONOS, the leading European provider of cloud infrastructure, cloud services, and hosting services, as a Customer Support Specialist. In this role you will work on a 24/7 shift basis, providing technical support to our global customers.

Key Responsibilities

• Provide 24/7 technical support via phone, email, and ticketing systems.
• Apply IT service management principles to resolve customer issues efficiently.
• Collaborate with internal teams to troubleshoot complex technical problems.
• Document solutions and knowledge in Jira, Confluence, and ServiceNow.
• Analyze and troubleshoot issues related to databases, networks, Linux, and storage.
• Participate in on‑call rotations, including nights, weekends, and holidays.

Qualifications

• Experience with Jira, Confluence, and ServiceNow.
• Strong knowledge of IT service management principles and practices.
• Hands‑on experience with databases, networks, Linux, and storage.
• Previous technical support experience, preferably in a 24/7 environment.
• Excellent analytical, problem‑solving, communication, and customer‑service skills.
• Team player with the ability to collaborate with stakeholders and participate in on‑call rotations.

Nice to Have

• Experience with Kubernetes or other containerization technologies.
• Familiarity with cloud‑based infrastructure and services.
• ITIL or related certification.
• Ability to work in a fast‑paced, dynamic environment with multiple priorities.

Languages

• Fluency in both German and English (written and spoken).

Security Clearance

The successful candidate will be required to undergo a Sicherheitsüberprüfung (security clearance) as a condition of employment.

Benefits

• Hybrid working model.
• Flexible, trust‑based working hours.
• Subsidised canteen and free drinks at selected locations.
• Modern office spaces with excellent transport connections.
• Employee discounts for activities and products.
• Employee events such as summer and winter parties, and workshops.
• Numerous training and development opportunities.
• Health and fitness benefits, including sports and health courses.

About IONOS

IONOS is the leading European digitalisation partner for small and medium‑sized businesses, serving around six million customers across 18 markets in Europe and North America. With a comprehensive portfolio ranging from domains and web hosting to cloud solutions, IONOS offers a one‑stop shop for all digitalisation needs.

We value diversity and welcome applications from all backgrounds, in line with applicable law.