Customer Support Manager:in

Techtronic Industries (TTI) is a world leader in cordless technology spanning power tools, accessories, hand tools, outdoor power equipment, as well as floorcare and cleaning products. Our focus is on end-users that range from professionals in the industrial, construction and infrastructure sectors to DIYers in home improvement, repair, and maintenance. The company maintains a global manufacturing and product development footprint, with record worldwide sales of approximately US$14.6 billion and around 49,000 employees in 2024. Our unique high-speed decision-making process supports our acute focus on developing superior products and meeting high customer expectations. Our Customer Service team, based in our Headquarters in Winnenden (Stuttgart Area) is the central hub connect

Customer Service Manager (f/m/d)

Lead the Customer Service team, ensuring efficient order-to-cash operations, timely claim resolution and high service standards Improve service quality and process efficiency across regions, standardizing systems and processes (SAP & Salesforce Service Cloud) Support Supply Chain projects through cross-functional coordination Oversee return management across European logistics centers Proven experience in customer service operations within manufacturing or B2B environments Solid knowledge of order-to-cash processes, logistics flows and claims management Proficient in SAP (SD module preferred) and CRM systems (Salesforce Service Cloud desirable) Good command of German and English; Company pension scheme Free parking spaces directly next to the office and good public transport connections Company fitness via "EGYM Wellpass" and bike leasing via "JobRad" Learning platforms such as "GoodHabitz" and "Learn TTI" for your professional development Special employee benefits via "Family & Friends" and additional corporate benefits