Customer Support (m/w/d) im B2B - Schwerpunkt E-Commerce

Your mission

Are you passionate about inspiring customers and would you like to play an active role in shaping an innovative product?

We would like to invite you to join our team at weclapp, a leading provider of cloud-based ERP software.

• As the primary point of contact for our customers regarding their queries on our ERP software, you will play a pivotal role in ensuring seamless communication and satisfaction.
• Your role will involve analysing customer concerns and finding quick, solution-oriented answers.
• You will work closely with our product and development teams to pass on customer feedback.
• Your role will be to support the ongoing enhancement of our support processes.

Your profile

• Completed commercial training or comparable qualification
• Initial professional experience in customer support in the e-commerce environment
• Very good knowledge of Microsoft Office (Word, Excel, PowerPoint)
• Confident use of MS Teams, Outlook, ERP and shop systems
• Fluent written and spoken German
• Good English skills for everyday professional life

• Strong communication skills and empathy in customer contact
• Independent and responsible way of working
• Flexibility and resilience in day-to-day business
• Patience and solution-oriented approach to complex issues
• Ability to work in a team and enjoy working with others

Why us?

• Benefits: To ensure you feel at home with us, we offer a range of benefits. These include, for example, a day of special leave on your birthday or a tax‑free voucher every month.
• Hybrid working: To support your work‑life balance, you can work 40% of your weekly working hours remotely after your probationary period.
• Comprehensive training: With the help of your buddy, you will receive optimal training so that you can hit the ground running.
• Good development opportunities: We offer you regular feedback meetings that will really help you advance.
• Open corporate culture: With us, you can look forward to short decision‑making processes, flat hierarchies, a corporate culture where everyone is on first‑name terms, interaction on an equal footing and no dress code.
• The best team: Our #teamweclapp consists of the nicest colleagues. Become part of the team and look forward to after‑work events that are really fun.
• Feel‑good office: Our centrally located office is equipped with everything you need. We offer you free coffee, water, soft drinks, fresh fruit and vegetables, muesli and small snacks.