Customer Support Representative

About Us:At Dabster, we specialize in connecting top talent with leading global companies. We are currently seeking a skilled and dedicated Customer Service Advisor professional to join our client's team in Berlin, Germany. Our mission is to be the foremost recruitment specialist in securing exceptional talent for a diverse range of global clients. Who You Will Work With:Our client is a globally recognized technology company delivering IT services, consulting, and business solutions. They partner with leading organizations worldwide to drive digital transformation, leveraging innovation and deep industry expertise to solve complex business challenges. Job Description:As a Customer Service Advisor - Backoffice in our Banking Operations Customer Service department, you will help us effectively manage customer enquiries and create an exceptional customer experience. Job responsibilities Manage customer data and accounts, carrying out payment transactions, bookings and other complex back office tasksDevelop solutions to complex customer inquiries independently and in close cooperation with internal specialist departmentsCreate a unique customer experience that is fair, consistent and transparent and ensure exceptional customer service at all times, both by phone and in writingAdhere to banking regulations and guidelines Required qualifications, capabilities and skills Experience in the back office of a financial institution in the German-speaking market.Completed banking apprenticeship or a comparable education with relevant professional experienceFluent written and spoken GermanExcellent written and spoken communication skillsTeam player with a strong customer focus and willingness to provide serviceKnowledge of the relevant regulatory requirementsStrong problem-solving skills and ability to handle conflicts How to ApplyApply by submitting your resume today, showcasing your relevant experience and passion for the position via LinkedIn Easy Apply or directly to [email protected]/[email protected]/[email protected].