Customer Support Representative (French & English)

Responsibilities

• Handle inbound customer interactions via phone, email, and/or chat in French
• Provide support related to:
• Product usage & basic troubleshooting
• Orders, deliveries, returns, and general inquiries
• After-sales and account-related support
• Ensure a high-quality customer experience
• Accurately document interactions in internal systems
• Meet defined quality, productivity, and customer satisfaction KPIs
• Escalate complex cases when needed and follow resolution procedures
• Collaborate with internal teams to ensure smooth service delivery

What We’re Looking For

• Native or near-native French (C1/C2)
• Good command of English (B2 or higher)
• Strong communication and problem-solving skills
• Customer-focused attitude with attention to detail
• Ability to work in a fast-paced, multicultural environment
• Basic computer literacy and comfort with CRM tools
• Previous customer support experience is an advantage, not a requirement

What We Offer

• Relocation package (for candidates relocating to Greece):
• Flight ticket
• Temporary accommodation on arrival
• Support with housing search and local administration
• Competitive salary and performance-based bonuses
• Paid training and onboarding
• Private health insurance
• International and multicultural work environment
• Career development and internal mobility opportunities
• Modern office facilities

Life in Athens

• Sunny climate and Mediterranean lifestyle
• Lower cost of living compared to other major European cities
• Large international and expat community