Customer Support Specialist (Dutch + English) - Sofia, Bulgaria

About the job Customer Support Specialist (Dutch + English) - Sofia, Bulgaria

Are you fluent in Dutch and English and passionate about helping people? Join our team in Sofia as a Customer Support Specialist , where you'll assist users of a global brand and ensure an outstanding service experience in a fast-paced, multicultural environment.

In this on-site role, you'll handle customer inquiries via phone, email, and chat , providing timely and professional support on a variety of topics such as account issues, product information, and troubleshooting.

What You'll Do :

• Respond to customer inquiries via phone, email, and chat
• Provide accurate information and resolve customer issues efficiently
• Support users with account management, orders, or product-related questions
• Document interactions using internal systems and tools
• Escalate complex cases when necessary
• Deliver service excellence while meeting performance KPIs

Why Join Us :

• Be part of a respected international customer service team
• Grow professionally in a structured and supportive environment
• Receive paid training and continuous development
• Work in a modern office in Sofia with relocation support
• Join a mission-driven company focused on quality service and innovation

Start your journey with us and make every customer interaction count!
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