Customer Support Specialist Sofia, Bulgaria

Were Hiring :

Customer Support Specialist (Dutch English) - Sofia Bulgaria

Are you fluent in Dutch and English and passionate about helping people Join our team in Sofia as a Customer Support Specialist where you'll assist users of a global brand and ensure an outstanding service experience in a fast‑paced multicultural environment.

In this on‑site role you'll handle customer inquiries via phone, email and chat, providing timely and professional support on a variety of topics such as account issues, product information and troubleshooting.

Location :

Sofia Bulgaria (On‑site)

Languages :

Dutch (C2) & English (B2)

Role Type :

Full‑time

Schedule :

Monday‑Friday 10:00‑19:00

Training :

3 weeks on‑site

Relocation Support Provided

EU Passport Required

What You’ll Do :

• Respond to customer inquiries via phone, email, and chat
• Provide accurate information and resolve customer issues efficiently
• Support users with account management, orders, or product‑related questions
• Document interactions using internal systems and tools
• Escalate complex cases when necessary
• Deliver service excellence while meeting performance KPIs

Why Join Us :

• Be part of a respected international customer service team
• Grow professionally in a structured and supportive environment
• Receive paid training and continuous development
• Work in a modern office in Sofia with relocation support
• Join a mission‑driven company focused on quality service and innovation

Start your journey with us and make every customer interaction count!