Customer Training Team Lead

voize WorkFromHome

Stellenbeschreibung:

Why voize? Because we're more than just a job

At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to admin work that pulls nurses away from what matters most : people.

We're changing that by building the AI companion that frees nurses from admin, giving them back up to 30% of time. We don't replace humans - we support and amplify their impact. Today, 1,100+ care facilities trust voize, and over 75,000 nurses rely on our AI companion to ease their daily workload.

Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs.

As a fast-growing team, we combine first-in-class technology with meaningful social impact. And now, we're looking for you to join us on this mission

Your Mission : Maximize adoption & drive success

We are seeking a Customer Training Team Lead to lead our onboarding and implementation efforts. This role ensures new customers achieve fast, reliable Time-to-Value, while maintaining a scalable delivery model. The Manager owns the people, processes, and capacity of the Engagement Team, working closely with Vertical Leads to refine vertical-specific rollout playbooks.

Your Daily Business – No two days are alike

Lead and manage the Customer Training team (ICs across tiers)

Own Time-to-Value and onboarding satisfaction metrics

Partner with Vertical Experts to define training and customer personas

Design and enforce structured onboarding methodologies (basic vs premium packages)

Maintain utilisation / capacity planning to avoid double-booking and burnout

Define handover processes (from Sales → CS and every step between)

Drive automation and repeatability in onboarding / implementation

Maintain customer exposure (10–20% of projects)

Your Skillset – What you bring to the table

5+ years in SaaS onboarding, implementation, or professional services, with 2+ years of people leadership

Skilled at balancing customer schedules with internal capacity constraints

Proven ability to reduce Time-to-Value and increase implementation success rates

Process-driven, operationally rigorous, and comfortable enforcing standards

Strong communicator; able to manage stakeholders at the customer and internal exec level.

Hyper Scale Experience with a self-starter mindset

Fluent in German (C2), to effectively support our German customer base and a good command of English

Our Success Mindset – How we work at voize

You are an active listener and strong communicator, capable of engaging stakeholders at all levels.

You see challenges as opportunities, bringing a proactive and solution-oriented mindset.

You thrive in a fast-paced, iterative environment, constantly seeking ways to improve customer experiences.

You take ownership of your work, holding yourself accountable for customer outcomes and success.

You are a coach, not a manager. You are ready to work hands-on in the role as needed.

Growing together – what you can expect at voize

We are a fast-growing startup, that means you will tackle challenges, grow quickly, and make a real impact, giving healthcare professionals more time for real patient care

We foster an open, collaborative culture with regular team events, whether you work from our Berlin office or remotely from Germany

Become a co-creator of our success with stock options

30 vacation days plus your birthday off, Germany Transport Ticket, Urban Sports Club, regular company off-sites, and access to learning platforms such as Blinkist and Audible

You decide when you work best, that means flexible working hours and a good hybrid set-up