Customs Brokerage Manager

Overview

We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service‑based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within – more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs – they're chances to grow, do what you love and build a career with us!

Job Description

Are you a strategic leader with a passion for trade compliance and team development? We’re looking for a Customs Brokerage Manager to lead our customs brokerage operations, ensure regulatory excellence, and inspire a high‑performing team in a fast‑paced, global environment.

Key Responsibilities

• Lead and develop a team of professionals, fostering a culture of accountability, collaboration, and continuous improvement.
• Conduct regular staff appraisals and one‑on‑one meetings in line with our company guidelines.
• Support team members in setting clear goals and tracking development progress.
• Oversee accurate classification for all shipments across all customers.
• Monitor and manage duty deferment usage and thresholds.
• Ensure smooth onboarding and transition of all new business accounts.
• Collaborate with account management and sales teams to support commercial activities.
• Partner with the Trade Compliance Manager to lead compliance training and awareness initiatives.
• Support internal audit processes and act as a key liaison with customs authorities.
• Manage and optimize customs systems and reporting tools.
• Provide strategic insights for customer reviews.
• Champion the implementation of new system changes and process enhancements.

What You Bring (Qualifications)

• Written and verbal communication skills
• Listening skills
• Leadership
• Emotional intelligence
• Leading change
• Adaptability
• Presentation skills
• Analytical thinking
• Problem solving
• Strategic planning
• German (required) and English language proficiency
• Global logistics industry knowledge
• 3‑5 years of Customs Broker’s specific knowledge

What We Offer (Benefits)

• Attractive salary and compensation package – competitive base salary and bonus system.
• Employee stock plan – take part in our success.
• Personal touches – celebration of milestones and life events.
• Growth plans – tailored development, internal training, LinkedIn Learning.
• Regular feedback and coaching – meaningful conversations and support.
• Collaborative culture – respect and support as part of everyday life.
• Modern workspaces – bright, air‑conditioned offices with open‑door mindset.
• Fun & recognition – holiday parties, team outings and employee awards.
• Long‑term career opportunities – growing fast, international environment.

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